Provider Relations Program Manager (PPM II)

Job Title

This position is open to all qualified candidates who meet the minimum qualifications.

Job Description

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.

This position is a member of the team responsible for participating in the development, negotiation, and monitoring of contracts with public-funded substance use disorder and mental health treatment provider agencies. This position evaluates contractors' performance related to treatment process and outcomes and monitors for adherence with the Behavioral Health and Recovery Division (BHRD) contracts, and adherence to associated RCWs, WACs, and other State and Federal laws, rules, and regulations.

This position is also responsible for creating and maintaining long-term relationships with behavioral health providers and supports the development of formal cross-system relationships to coordinate care for individuals who are in service in more than one service system.

Job Duties

• Participate in contract development and negotiation for outpatient, residential, or specialized substance use disorder services and programs such as ER services, Detox services, Co-Occurring Disorder Treatment services, and/or publicly funded Mental Health Treatment Services.
• Participate in planning, policy analysis, and development.
• Monitor and provide technical assistance in relation to clinical, fiscal, and administrative compliance of provider agencies with BHRD contracts.
• Participate in provider selection through the competitive bid processes.
• Develop Contracts, Amendments, Exhibits, and reports.
• Lead or participate in compliance review teams conducting compliance and credential review processes of BHRD contractors.
• Provide ongoing technical assistance and/or training to contractors.
• Perform needs assessments, utilization and outcome data analysis, and quality improvement activities for community­based mental health programs/services and chemical dependency treatment providers.
• Participate in cross-system coordination processes and the development and ongoing evaluation of formal working agreements with allied systems.
• Perform other related duties as assigned.

Experience, Qualifications, Knowledge, Skills

• A strong understanding of federal, state, and local government mandates related to substance use disorder and/or mental health treatment.
• Demonstrated knowledge and experience with best treatment practices utilized in the current substance use disorder, mental health, or co-occurring disorder services to youth or adults.
• Demonstrated experience in gathering and analyzing data for needs assessments, outcomes reports, quality improvement recommendations and the ability to develop formal reports for professional and community audiences.
• Demonstrated knowledge of service delivery system payment structures, utilization management strategies, and quality management practices, including those associated with behavioral health managed care.
• Ability to coordinate and collaborate with both the youth provider and the adult provider system, as well as a variety of people from the community and professional agencies, such as medical, ethnic and sexual minority groups, mental health, substance use disorder, and correctional or judicial agencies.
• Demonstrated experience with provider selection processes including development and evaluation of Requests for Proposals, and evaluation of responses.
• Demonstrated ability to work independently and as a member of a team.
• Demonstrated verbal communication skills and professional-level writing skills.
• Demonstrated highly developed organizational skills.
• Working knowledge of Word for Windows, Excel, and MS Outlook.
• Valid Washington State Driver's License, or the ability to travel around the county and state in a timely manner.
• Ability to occasionally lift files and supplies up to 10 lbs.
• The applicant should have a minimum of three years of experience in the areas listed below:
• • Experience with and knowledge of the publicly funded substance use disorder and/or mental health treatment system of King County and the state of Washington.
  • Experience with, and an understanding of federal, state, and local government funding, as well as program mandates related to substance use disorder and/or mental health treatment.
  • Demonstrated knowledge and recent experience in contract development, negotiation, budget development and management, and policy and/or program development.
  • Demonstrated knowledge and experience with contractor compliance monitoring methods and quality assurance strategies.
• Desired Experience, Qualifications, Knowledge, Skills
• • Bachelor's degree in a behavioral health field.
  • Licensure/certification as a Mental Health Professional (MHP) and/or Substance Use Disorder Professional (SUDP).
  • Direct service experience working in either the Substance Use Disorder or Mental Health service delivery system within the State of Washington.

Supplemental Information

Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.