Provider Relations Support Specialist

The Provider Relations Support Specialist plays a key role in supporting the organization's regulatory, contracting, and payer-relations functions. This role is responsible for coordinating incoming and outgoing mail, managing user access to payer and regulatory portals, assisting with provider credentialing documentation, and providing general administrative and operational support to the contracting and provider relations teams. The ideal candidate is detail-oriented, organized, proactive, and comfortable working with sensitive information and multiple systems.

Major Areas of Accountability

• Mail & Document Management

• Receive, sort, and distribute all incoming company mail related to regulatory notices, payer correspondence, and contracting materials.

• Prepare outgoing documents and ensure proper tracking and timely delivery.

• Maintain organized digital and physical filing systems for provider contracts, notices, and compliance documentation.

• Payer Portal & System Access Management

• Manage user access requests for payers, regulatory, and credentialing websites.

• Maintain accurate records of login credentials and user permissions in accordance with company security policies.

• Troubleshoot access issues and coordinate with payer representatives when needed.

• Provider Contracting & Relations Support

• Assist with preparation, formatting, and distribution of provider contracts, amendments, and supporting documentation.

• Support data entry for provider onboarding, demographic updates, and contract status tracking.

• Completing required directory update requests from payers.

• Coordinate responses to required payer attestations.

• Ensure all required payer training courses are assigned to and completed by appropriate team members.

• Administrative & Operational Support

• Assist with monitoring inboxes related to contracting, credentialing, and regulatory correspondence.

• Support audit preparation by organizing relevant documents and verifying data accuracy.

• Contribute to process improvements to increase efficiency and quality of team operations.

• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the MedTech Code of Conduct, and company policies.

• Other job duties as assigned

Basic Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1-2 years of administrative, healthcare operations, provider relations, or contracting support experience.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort working with online portals.
• Strong attention to detail and commitment to accuracy.

Preferred Qualifications

• Associate degree in healthcare or business-related field
• Experience with healthcare payers or provider network operations.
• Familiarity with credentialing, contracting, or regulatory processes.
• Experience handling confidential healthcare information (HIPAA familiarity).

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The starting hourly rate for this position is $22.00. Hired candidates may be eligible to receive additional compensation for applicable experience and may also be eligible for bonuses and/or incentives. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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