Contact Center Services Representative ROCS Grad Staffing
Rockville, MD7 days ago
- $25–$29 Per Hour
- Full-time
At TREND Health Partners, a tech-enabled payment integrity company, our mission is to facilitate collaboration between payers and providers for mutual benefit and waste reduction, ultimately improving access to healthcare. We achieve this by aligning the common goals of payers and providers and fostering collaboration through a shared technology platform and seamless workflows.
Joining TREND Health Partners means becoming a part of a dynamic growing organization that promotes a collaborative and innovative work environment. Our comprehensive compensation package includes competitive salaries, highly valued health insurance, a 401(k) plan with employer match, paid parental leave, and more.
The Provider Services Support Specialist’s primary responsibility is to work within multiple electronic medical record (EMR) systems to pull medical record documentation. The role will handle the preparation, processing sending and receiving of all mail as well as perform daily tasks such as printing documents to pdf and navigating internal systems efficiently.
The Provider Services Support Specialist’s primary responsibility is to work within multiple electronic medical record (EMR) systems to pull medical record documentation. The role will handle the preparation, processing sending and receiving of all mail as well as perform daily tasks such as printing documents to pdf and navigating internal systems efficiently.
Role and Responsibilities
- Managing full cycle USPS Mail: preparing, processing, sending, and receiving (in office only) appeals prepared in internal system.
- Managing Incoming Mail (in office only) from USPS Mail: Opening, Scanning, uploading, and updating internal systems.
- Operation and maintenance of fax queue
- Retrieve clinical documents from client system and place in internal system
- Retrieving additional documents requested by the Nursing Staff from either the EMR or contacting the physician office via phone/fax.
- Review EMRs for payer correspondence related to TREND appeal
Qualifications
- High School Diploma or equivalent
- Knowledge of administrative and office procedures, systems such as Microsoft 365, printing, scanning and faxing hardware, managing files and records, and workplace terminology
Preferred Qualifications
Prior experience using Epic, Cerner, and/or Meditech
Mental and Physical Demands
- This position will be exposed mainly to an indoor/office environment and will be expected to work in or around computers and printers.
- The nature of the work is sedentary, and the employee will be sitting most of the time.
- Essential physical functions of the job include typing and the repetitive motion to utilize computer software and hardware continuously throughout the day.
- Essential mental functions of this position include concentrating on analytical tasks, reading information, and verbal/written communication to others continuously throughout the day.
Related Duties As Assigned
- This job description documents the general nature and level of work but is not intended to be a comprehensive list of activities, duties, or responsibilities required for this position. Consequently, employees may be asked to perform other duties as required.
- Employees may also be asked to complete certain compliance requirements set forth by our Business Partners in the performance of their jobs including but not limited to requests for background and drug screenings and disclosures of personal health information or personally identifiable information.
- Exemptions as provided under the ADA and TITLE VII of the Civil Rights Act will be observed and followed.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above.
$16.75 - $21.50 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
