Job Description
Role Summary:
- Lead and guide project meetings with core leadership to gather comprehensive business requirements and translate them into automated solutions.
- Design and implement workflow and technical solutions for hospital and clinic systems, including EMRs and integrated third-party applications.
- Advise and assist customers on operation and administration of collection system applications and coordinate with the facility host support team.
- Collaborate with customers to enhance work methodologies, tools, and process efficiency.
- Produce and maintain project documentation, including project charters, status reports, meeting minutes, agendas, requirements, and process flows.
- Work onsite and interact with diverse stakeholders across clinical and business functions.
- Communicate clearly in both verbal and written formats to ensure alignment and successful delivery.
Responsibilities:
- Lead requirements elicitation sessions and convert business needs into functional and technical specifications.
- Create workflow designs, process maps, and implementation plans for EMR and third-party healthcare systems.
- Manage and support implementations for EMRs and ancillary systems used in hospitals and clinics.
- Coordinate with IT, host support, and business teams to ensure smooth deployment and adoption.
- Provide application administration guidance for collection system applications and related platforms.
- Track project progress and report status, risks, and issues to stakeholders.
- Ensure documentation accuracy and maintain version control for all deliverables.
Required Experience:
- Minimum 3 years of healthcare provider implementation experience in hospitals or clinics.
- Direct experience implementing EMRs such as Epic, Athena, or Cerner, including Epic module projects.
- Experience implementing and integrating third-party clinical applications such as Sectra, Waystar, Capsule, and SoftBank.
- Demonstrated success gathering requirements, documenting process flows, and creating end-to-end project documentation.
- Hands-on involvement with ancillary domains such as Laboratory, Pharmacy, and Radiology.
- Prior experience working onsite with clinical and business stakeholders in provider settings.
- Not insurance payer experience.
Core Skills:
- Business systems analysis within healthcare environments.
- EMR implementation and configuration for Epic, Athena, and Cerner.
- Third-party healthcare application integration across hospital and clinic workflows.
- Requirements gathering, functional specifications, and process mapping.
- Project documentation including charters, minutes, agendas, and status reports.
- Cross-functional stakeholder communication and facilitation.
- Onsite collaboration and issue resolution across clinical and IT teams.
Behavioral Competencies:
- Clear, concise verbal and written communication with technical and non-technical audiences.
- Proactive leadership in meetings, driving decisions, and clarifying scope.
- Strong attention to detail with consistent, accurate documentation.
- Customer-oriented mindset with a focus on improving user workflows and outcomes.
- Collaborative approach with openness to feedback and continuous improvement.
Work Conditions:
- Onsite work with regular interaction across departments and leadership teams.
- Occasional coordination with host support teams and external vendors.
Numbers & Facts
| Location | Irving, TX |
| Salary | $35–$39.48 Per Hour |
Skills
Application Integrationunmatched
Business Solutionsunmatched
Business Supportunmatched
Capsulesunmatched
Cernerunmatched
Clinical Information Systemsunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Electronic Medical Recordsunmatched
Epic Systemsunmatched
Facilities Managementunmatched
Healthcareunmatched
Healthcare Providersunmatched
Healthcare Softwareunmatched
Hospitalunmatched
Hospital Systemsunmatched
Insuranceunmatched
Leadershipunmatched
Meeting Minutesunmatched
Pharmacyunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Flowunmatched
Radiologyunmatched
Requirements Managementunmatched
Software Administrationunmatched
Source Code/Configuration Management (SCM)unmatched
Status Reportsunmatched
Systems Administration/Managementunmatched
Systems Analysisunmatched
Team Playerunmatched
Technical Supportunmatched
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