Position: Provider Support Specialist
Company: Chrysalis Psychiatry
Location: Albuquerque, NM | On Site
Job Type: Full-time
Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We believe very strongly in the importance of having a safe place to heal from emotional trauma, and in providing high quality, evidence-based treatment. We offer a variety of mental health services including medication management and interventional treatments for PTSD, depression, and other mental illnesses.
We are seeking a dedicated and compassionate Provider Support Specialist to join our team in New Mexico. This is an in-office position, offering the opportunity to work in a collaborative and supportive environment. The Provider Support Specialist supports both clinical and front office operations to ensure efficient patient flow, accurate documentation, and high-quality patient care. This role is responsible for coordinating patient services, supporting providers with clinical tasks, and maintaining compliance with healthcare standards.
Job Duties Performed:
Patient Care & Clinical Support
- Perform patient intake, including vital signs and documentation in EMR
- Conduct UA drug screens and other assigned patient tests
- Assist providers with clinical procedures, including TMS treatments
- Ensure accurate and timely completion of patient diagnostic documentation
Medication & Authorization Coordination
- Submit prior authorizations for medications and TMS in a timely manner
- Process prescription refill requests accurately and efficiently
- Communicate with providers, pharmacies, and patients regarding medication needs
Front Office & Patient Experience
- Check patients in and out, ensuring a smooth and welcoming experience
- Answer phones and manage scheduling for new and existing patients
- Maintain professionalism and high-quality customer service in all interactions
Documentation & Administrative Accuracy
- Maintain accurate and complete patient records in EMR
- Manage patient forms and ensure proper documentation workflows
- Support overall clinic organization and operational efficiency
- Process all medical record transfers.
Compliance & Team Collaboration
- Follow all company policies, procedures, and healthcare regulations
- Collaborate with clinical and administrative team members to support clinic operations
- Maintain reliability, professionalism, and accountability in all duties
- Maintain compliance with all company policies and procedures
- Perform related duties as assigned by supervisor
Education and/or Work Experience Requirements:
- Excellent verbal and written communication skills, including ability to effectively communicate with internally and with patients.
- Excellent computer proficiency (MS Office – Word, Excel and Outlook), experience with electronic medical records strongly preferred
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- High school diploma or GED required
- Training/certification as a medical assistant preferred
Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to talk, listen and speak clearly on telephone
Compensation & Benefits:
- $20.00 per hour
- Medical, dental, vision insurance
- 401K matching retirement plan
- Supportive and collaborative work environment.
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