Sign upLog in

Provision Technician

International Computer Sciences Inc

Annapolis, MD

Apply
JOB DETAILS
SKILLS
Best Practices, Cloud Computing, Communication Skills, Computer Security, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Management, Dental Insurance, Detail Oriented, Documentation, Health Insurance, Identify Issues, License Management, Licensing, Lift/Move 50 Pounds, Maintain Compliance, Management of Information Systems/Technology (MIS), Microsoft Product Family, Onboarding, Operational Support, Quality Assurance, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Training/Teaching, User Account Administration, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Vision Plan
LOCATION
Annapolis, MD
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Company car
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Job Title: Provision Technician

Full Time - In Office - Annapolis, MD

We are seeking a detail-oriented Provisioning Technician to join our team. You will be responsible for preparing and deploying hardware, accounts, and cloud resources for new and existing clients. This role ensures a smooth customer onboarding experience and consistent execution of technical standards across all deployments.
 
About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.


Key Responsibilities
  • Provisioning & Onboarding
    • Set up user accounts, licenses, MFA, and security policies.
    • Configure and deploy devices, applications, and cloud services.
    • Maintain accurate documentation and ensure all costs are logged.
  • Customer Coordination
    • Serve as the main point of contact during onboarding/provisioning.
    • Provide status updates, timelines, and guidance on best practices.
    • Collaborate with CSRs and scheduling teams to coordinate deployments.
  • Device Lifecycle Management
    • Perform device wipes, rebuilds, replacements, and secure destruction.
    • Install OS images, MSP tools, and client‑specific apps.
    • Manage data transfers, asset updates, and QA checks.
  • Offboarding
    • Disable accounts, revoke licenses, and remove MFA access.
    • Securely wipe, reassign, or retire devices per client policy.
    • Document changes and maintain compliance.
  • License & MFA Management
    • Assign/reassign licenses and monitor usage.
    • Assist users with MFA setup and troubleshooting.
    • Flag risks such as low license counts or expiring payment methods.
Required Skills & Qualifications
  • 1–3 years of experience in IT support, MSP operations, or provisioning.
  • Familiarity with Microsoft 365 administration (users, groups, licensing, policies).
  • Experience with endpoint management tools (Intune, Autopilot, RMM platforms).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
  • Ability to follow structured processes with strong attention to detail.
  • Excellent documentation and communication skills.
Benefits/Perks
  • Competitive compensation
  • Fun, supportive workplace culture
  • Pay commensurate with experience and qualifications
  • Opportunities for career development and advancement
  • Engaging, fast‑paced MSP environment
Physical Requirements:
  • Regular, reliable attendance
  • Ability to lift and carry up to 50 lbs
  • Ability to communicate clearly over the phone


About the Company

I

International Computer Sciences Inc

Resume Resources

Free Resume TemplatesFree Resume Builder