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Provisioning Analyst

Ursus, Inc.

Lehi, UT

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JOB DETAILS
SALARY
$30–$35.25 Per Hour
SKILLS
Analysis Skills, Billing, Cloud Computing, Communication Skills, Contract Review, Customer Support/Service, Data Analysis, Database Administration, Detail Oriented, Digital Media, Establish Priorities, Marketing, Microsoft SharePoint, Multitasking, Online Marketing, Order Management, Organizational Skills, Presentation/Verbal Skills, Reporting Dashboards, Sales, Service Level Agreement (SLA), Writing Skills
LOCATION
Lehi, UT
POSTED
4 days ago
JOB TITLE: Provisioning Analyst
LOCATION: Lehi, UT (Hybrid; 3 days in office/week)
PAY RANGE: $30 - $35/hr.
DURATION: 6 Months

Company:
Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing.

Duties:
  • Creates new accounts for Digital Marketing, Document Cloud, and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performs product context upgrades/renewals, suspensions, and account termination.
  • Reviews contracts to ensure fulfillment requests are accurate, supportable, and viable for provisioning.
  • Develops and implements provisioning guidelines and improved work instructions to ensure that designated requests are fulfilled properly.
  • Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, and Marketing teams.
  • Monitors daily requests and prioritizes tasks, keeps self and others well-informed on issues that may affect the work progress.
  • Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems.
  • Completes requests in the Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors.
  • Draws information from diverse sources and uses experience to analyze the information, and works within the guidelines to perform proper provisioning.
  • Manages and maintains SharePoint accurate databases and internal dashboards.
  • Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads, and remaps new IDs.
  • Maintains a close relationship with the Program Management Team to support daily provisioning and deal with out-of-the-ordinary process requests and exceptions.
  • Operates professionally when representing the organization both internally and externally.
Skills:
  • Candidate must be able to multitask, have strong verbal and written communication skills, be professional, and have a positive attitude.
  • Must be detail-oriented and well-organized with the ability to work under pressure.
  • Need to possess strong problem-solving skills and flexibility.
  • Need to have an even temperament, with an excellent work ethic and commitment.
Education:
  • Bachelor's degree


BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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About the Company

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Ursus, Inc.

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