PSC Registration Clerk

Job Description: PSC Registration Clerk

Job Title: PSC Registration Clerk
Location: Hilliard, OH
Duration: 5+ Months (Possibility of Extension)
Shift: EST | Monday to Friday | 8:30 AM - 5:00 PM

Position Summary

We are seeking a detail-oriented and customer-focused PSC Registration Clerk to support front office operations within a Patient Service Center (PSC). The ideal candidate will be responsible for providing exceptional customer service, managing patient registrations, data entry, insurance-related processes, and ensuring compliance with HIPAA regulations. This position may require support across multiple locations as needed.

Key Responsibilities

• Greet patients and visitors professionally and courteously.
• Assist patients with kiosk sign-in and verify registration accuracy.
• Contact clients and healthcare providers to obtain patient orders and required documentation.
• Handle customer inquiries and resolve issues promptly and professionally.
• Perform data entry, filing, faxing, mail preparation, and other clerical duties.
• Answer incoming calls in a friendly and professional manner.
• Follow established procedures for documenting and escalating customer complaints.
• Ensure compliance with HIPAA regulations and patient confidentiality requirements.
• Maintain office supplies inventory and assist with stocking supplies.
• Adhere to departmental policies, procedures, and quality standards.
• Complete all mandatory training requirements.
• Support special projects and perform additional duties assigned by supervisors or management.
• Demonstrate organizational values and commitment to excellent patient care.

Required Qualifications

Experience

• Minimum 1 year of customer service experience required.
• Experience in healthcare, medical offices, registration, or front-desk environments is a plus.

Preferred Qualifications

• Data entry, keyboarding, and general PC experience.
• Familiarity with medical terminology is helpful but not required.

Required Skills

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and make sound decisions based on established procedures.
• Flexibility to accommodate staffing needs, including occasional weekends, holidays, and overtime if required.
• Proficiency in computer applications and data entry systems.

Physical Requirements

• Ability to sit and stand for prolonged periods.
• Frequent walking, reaching, bending, kneeling, pushing, and pulling.
• Ability to lift up to 25 lbs. and carry up to 15 lbs.
• Strong visual attention to detail and accuracy.
• Continuous communication with patients, clients, and team members throughout the workday.