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PSC Registration Rep

ICONMA, LLC

Bellingham, WA

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JOB DETAILS
SALARY
$18–$21 Per Hour
SKILLS
Administrative Skills, Billing, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Insurance, Interpersonal Skills, Keyboards, Mail Processing, Maintain Compliance, Medical Research, Medical Terminology, Multitasking, Order Supplies, Patient Care, Problem Solving Skills, Procedure Development, Quality Assurance, Regulations, Resolve Customer Issues, Safety Compliance, Safety Process, Telephone Skills
LOCATION
Bellingham, WA
POSTED
1 day ago
Our client, a Medical Research company, is looking for a PSC Registration Rep for their Bellingham, WA location.
 
Responsibilities:
  • Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to:
  • Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.
  • Greet customers appropriately.
  • Treat all customers in a courteous manner.
  • Assists patients with kiosk sign-in, and ensures accuracy of same.
  • Contacts clients to obtain patient orders.
  • Handles customer inquiries.
  • Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
  • Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
  • Demonstrates organizational commitment and values of Client.
  • Adheres to departmental and company policies.
  • Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
  • Use established protocols for reporting customer complaints.
  • Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
  • Assists with stocking of supplies.
  • Other duties as required to meet the customer requirements.
  • Completes special projects as requested by supervisor or manager.
 
Requirements:
  • One year customer service experience
  • Keyboard/data entry and PC experience
  • Medical Terminology helpful, not required
  • Must have strong communication skills.
  • Able to speak clearly and effectively communicate to customers and peer groups.
  • Demonstrates good organization, communication, and interpersonal skills.
  • Capable of handling multiple priorities in a high-volume setting.
  • Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
  • High School Diploma or Equivalent Required
 
Why Should You Apply?

About the Company

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ICONMA, LLC

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