PSC Registration Rep

PSC Registration Rep

Location: Bellingham, WA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: $18.00 $21.00 / Hour (USD)
• Shift / Schedule: Days 8:00 AM 5:00 PM (may change to a 6:00 AM start depending on need)
• Overtime: Overtime may be required based on staffing needs
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This role is responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: customer service, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies. May provide support at several locations.

Key Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner.
• Assist patients with kiosk sign-in, and ensure accuracy of same.
• Contact clients to obtain patient orders.
• Handle customer inquiries.
• Read, understand, and comply with departmental policies, protocols and procedures (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Perform basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrate organizational commitment and values.
• Adhere to departmental and company policies.
• Report on time to work, following attendance guidelines.
• Answer the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensure that HIPAA compliance regulations are followed; use test translation tables.
• Complete all required training.
• Assist with stocking of supplies.
• Perform other duties as required to meet customer requirements.
• Complete special projects as requested by supervisor or manager.

Required Skills

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Preferred Skills

• Keyboard/data entry and PC experience
• Medical terminology helpful, not required

Education Requirements

• High School Diploma or Equivalent Required

Required Experience

• One year of customer service experience

Work Environment / Physical Requirements

• Prolonged standing/sitting
• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time
• Talking
• Vision requires constant mental visual attention to details
• Walking
• Balancing, bending/kneeling
• Pushing/pulling
• Reaching/twisting
• COVID vaccination required

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading provider of diagnostic information services in the healthcare industry, serving one in three adult Americans annually and supporting half of the physicians and hospitals across the United States, with laboratory operations extending internationally. With nearly 50,000 employees, the organization operates at national scale while serving patients at the most personal level, delivering the diagnostic insights that drive clinical decisions, guide treatments, and ultimately save lives. The company's workforce includes laboratory scientists, logistics professionals, technologists, patient services representatives, and business talent who collaborate across a culture built around enriching the employee experience, expanding opportunity, and elevating belonging.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-09608

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