PSC Registration Rep

Job Overview:

Pay Range: $18.00hr - $21.00hr

Requirement/Must Have:

• High School Diploma or Equivalent Required.
• One year customer service experience.
• Keyboard/data entry and PC experience preferred.
• Medical Terminology knowledge is helpful but not required.
• Must be flexible and available based on staffing requirements including weekends, holidays, and overtime.
• Must have strong communication skills with the ability to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
• Covid vaccination required; medical exemptions only.

Responsibilities:

• Responsible for all PSC front office duties including customer service, data entry, insurance billing and payments, and problem resolution.
• Follow HIPAA regulations and order office supplies.
• Greet customers appropriately and treat all customers in a courteous manner.
• Assist patients with kiosk sign-in and ensure accuracy of information.
• Contact clients to obtain patient orders.
• Handle customer inquiries.
• Read, understand, and comply with departmental policies, protocols, and procedures including Safety, Compliance, and Quality Assurance manuals.
• Perform basic clerical duties such as filing, faxing, preparing mail, and data entry.
• Adhere to departmental and company policies and attendance guidelines.
• Answer the telephone in a friendly and helpful manner using established scripts.
• Use established protocols for reporting customer complaints.
• Ensure HIPAA Compliance regulations are followed and use test translation tables.
• Complete all required training and assist with stocking of supplies.
• Complete special projects as requested by supervisor or manager.

Nice to Have:

• Keyboard/data entry and PC experience.
• Medical Terminology knowledge.

Skills:

• Customer service.
• Data entry.
• Insurance billing.
• Problem resolution.
• HIPAA compliance.
• Clerical skills.
• Filing.
• Faxing.
• Communication skills.
• Interpersonal skills.
• Organization.

Qualification And Education:

• High School Diploma or Equivalent.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to stand or sit for prolonged periods.
• Ability to lift 25 lbs.
• Ability to carry 15 lbs for several minutes at a time.
• Ability to talk.
• Ability to maintain constant mental visual attention to details.
• Ability to walk.
• Ability to balance, bend, and kneel.
• Ability to push and pull.
• Ability to reach and twist.