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PSC Registration Rep

Iconma

Bellingham, WA

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JOB DETAILS
SALARY
$18–$21 Per Hour
SKILLS
Administrative Skills, Billing, Communication Skills, Computer Skills, Customer Support/Service, Data Entry, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Insurance, Interpersonal Skills, Keyboards, Mail Processing, Maintain Compliance, Medical Research, Medical Terminology, Multitasking, Order Supplies, Patient Care, Problem Solving Skills, Procedure Development, Quality Assurance, Regulations, Resolve Customer Issues, Safety Compliance, Safety Process, Telephone Skills
LOCATION
Bellingham, WA
POSTED
Today
Our client, a Medical Research company, is looking for a PSC Registration Rep for their Bellingham, WA location.
 
Responsibilities:
  • Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to:
  • Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.
  • Greet customers appropriately.
  • Treat all customers in a courteous manner.
  • Assists patients with kiosk sign-in, and ensures accuracy of same.
  • Contacts clients to obtain patient orders.
  • Handles customer inquiries.
  • Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
  • Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
  • Demonstrates organizational commitment and values of Client.
  • Adheres to departmental and company policies.
  • Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
  • Use established protocols for reporting customer complaints.
  • Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
  • Assists with stocking of supplies.
  • Other duties as required to meet the customer requirements.
  • Completes special projects as requested by supervisor or manager.
 
Requirements:
  • One year customer service experience
  • Keyboard/data entry and PC experience
  • Medical Terminology helpful, not required
  • Must have strong communication skills.
  • Able to speak clearly and effectively communicate to customers and peer groups.
  • Demonstrates good organization, communication, and interpersonal skills.
  • Capable of handling multiple priorities in a high-volume setting.
  • Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
  • High School Diploma or Equivalent Required
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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