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Skills
Administrative Skillsunmatched
Billingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Fax Machinesunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Planunmatched
Insuranceunmatched
Interpersonal Skillsunmatched
Keyboardsunmatched
Mail Processingunmatched
Maintain Complianceunmatched
Medical Researchunmatched
Medical Terminologyunmatched
Multitaskingunmatched
Order Suppliesunmatched
Patient Careunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Quality Assuranceunmatched
Regulationsunmatched
Resolve Customer Issuesunmatched
Safety Complianceunmatched
Safety Processunmatched
Telephone Skillsunmatched
Description
Our client, a Medical Research company, is looking for a PSC Registration Rep for their Eugene, OR location.
Responsibilities:
- Responsible for all PSC (Patient Service Center) front office duties.
- This function includes and is not limited to:
- Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.
- May provide support at several locations.
- Greet customers appropriately.
- Treat all customers in a courteous manner.
- Assists patients with kiosk sign-in, and ensures accuracy of same.
- Contacts clients to obtain patient orders.
- Handles customer inquiries.
- Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
- Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
- Demonstrates organizational commitment and values of Quest Diagnostics.
- Adheres to departmental and company policies.
- Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
- Use established protocols for reporting customer complaints.
- Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
- Assists with stocking of supplies.
- Other duties as required to meet the customer requirements.
- Completes special projects as requested by supervisor or manager.
Requirements:
- One year customer service experience
- Keyboard/data entry and PC experience
- Medical Terminology helpful, not required
- Must have strong communication skills.
- Able to speak clearly and effectively communicate to customers and peer groups.
- Demonstrates good organization, communication, and interpersonal skills.
- Capable of handling multiple priorities in a high-volume setting.
- Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
- High School Diploma or Equivalent Required
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities