PSC Registration Rep

PSC Registration Rep

Location: Springfield, OR

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 5 months
• Pay Rate: $18.00 $21.00 / Hour (USD)
• Shift / Schedule: 0730 1630, may change
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: customer service, data entry, insurance billing and payments, problem resolution, following HIPAA regulations, and ordering office supplies. May provide support at several locations.

Key Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in, and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols and procedures (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment and values.
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPAA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Required Skills

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Preferred Skills

• Keyboard/data entry and PC experience
• Medical terminology helpful, not required

Education Requirements

• High School Diploma or Equivalent Required

Required Experience

• One year customer service experience

Work Environment / Physical Requirements

• Prolonged standing/sitting
• Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
• Talking
• Vision requires constant mental visual attention to details.
• Walking
• Balancing, Bending/Kneeling
• Pushing/Pulling
• Reaching/Twisting
• Overtime may be required.

Important Notes

• COVID Vaccination is required for this position.

About the Client

This organization is the world's leading provider of diagnostic information services, operating at national scale and serving one in three adult Americans each year, with laboratory operations extending internationally. With nearly 50,000 employees, it supports half of the physicians and hospitals across the United States, delivering diagnostic insights that drive clinical decisions, guide treatments, and ultimately save lives. The workforce spans laboratory scientists, logistics professionals, technologists, patient services representatives, and business talent who contribute directly to patient health outcomes. Investment in professional growth is a real priority, with structured development pathways, cross-functional exposure, and eleven Employee Business Networks open to all employees.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10731