Job Overview:
Pay Range $18hr - $21hr
Requirement/Must Have:
- COVID vaccination required. Will only accept medical exemption.
- One year customer service experience.
Responsibilities:
- Greet customers appropriately. Treat all customers in a courteous manner.
- Assists patients with kiosk sign-in, and ensures accuracy of same.
- Contacts clients to obtain patient orders.
- Handles customer inquiries.
- Reads, understands, and complies with departmental policies, protocols and procedures.
- Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
- Demonstrates organizational commitment and values.
- Adheres to departmental and company policies.
- Reports on time to work, following attendance guidelines.
- Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
- Use established protocols for reporting customer complaints.
- Ensures that HIPAA compliance regulations are followed.
- Completes all required training.
- Assists with stocking of supplies.
- Other duties as required to meet the customer requirements.
- Completes special projects as requested by supervisor or manager.
Skills:
- Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
- Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
- Demonstrates good organization, communication, and interpersonal skills.
- Capable of handling multiple priorities in a high-volume setting.
- Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education and Experience:
- High School Diploma or Equivalent Required.
- Keyboard/data entry and PC experience preferred.
- Medical terminology helpful, not required.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.