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PSoft 8 / HRIS Support Analyst

Systems Technology Group (STG)

Hoffman Estates, IL

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JOB DETAILS
SKILLS
Analysis Skills, Auditing, Business Processes, Communication Skills, Customer Relations, Customer Support/Service, Data Quality, Documentation, ERP (Enterprise Resource Planning), Financial Reporting, Functional Testing, HRIS/HRMS, Help Desk, Human Resources Processes, Identify Issues, Multitasking, Oracle, Peoplesoft, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, SAP, Technical Support, Test Plan/Schedule, Test Scenario, Writing Skills
LOCATION
Hoffman Estates, IL
POSTED
Today
Job Description & Skills: HRIS Support Analyst General Summary: Provides Tier 3 support for all Benefits support issues. Duties and Responsibilities: Provide technical and analytical HRIS support for Benefits through direct contact, helpdesk, referrals/emails/voice mails, and interaction with Benefits third party providers. Support benefits deductions, leave accruals, and other issues that impact associate pay. Monitor benefits interfaces and ensure feeds are working properly. Develop testing scenarios, report errors to IT, and track appropriately. Review error logs and transactions to ensure system is working as designed. Conduct various data audits, including running ad hoc reports which aim to maintain data integrity and troubleshooting systems or data issues. · Maintain/update all end-user documentation. · Liaison between customer, technical teams, and Benefits department to facilitate solutions. · Assist with functional testing and documentation of system enhancements/customizations/upgrades. Work with users and the HRIS team to implement new business processes, ensuring existing processes are followed, which comply with the HRIS and Benefits guidelines and policy requirements. · Assist with special projects as required · Provide backup support to other HRIS Support Analysts · Adhere to and promote HR/HRIS policies and procedures Participate in weekly status meetings with the benefits team. Perform other duties as assigned Experience / Skills / Abilities: · Strong knowledge of HR/HRIS practices and procedures Strong experience of Benefits systems and functional knowledge of Benefits · Strong verbal and written communication skills · Customer Service Skills · Ability to work independently as well as in a team environment · Ability to troubleshoot issues and discern when to escalate · Ability to respond to changing priorities · Ability to multitask Basic analytical ability to gather and interpret information and develop, recommend and implement solutions. Ability to write queries and reports

Essential Qualifications: · At least 2 years hands-on experience with PeopleSoft, or other HR ERP systems (e.g., Oracle, SAP, etc...) At least 2 years experience working with third party benefits providers (e.g., Hewitt, Metlife, Marsh, etc.) At least 2 years query/report writing experience 4-year degree or equivalent experience Additional / Preferred Qualifications: PeopleSoft 8.x experience

About the Company

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Systems Technology Group (STG)

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