Position: PSR - Front Desk
Location: Poway
Job Type: Full Time
Hourly Range: $25.00 - 35.00 (based on level of experience)
About Us:
Welcome to FocusHealth Medical Group, where we’re redefining the healthcare experience in San Diego with our unwavering commitment to comprehensive, patient-centric care. As a multi-specialty physician group, FocusHealth is wholly committed to advancing the healthcare experience for our patients by merging expertise and resources to elevate patient care to new heights.
Job Description:
The Front Desk Patient Service Representative serves as the first point of contact for patients and visitors at our healthcare facility, providing exceptional customer service and support. The ideal candidate will possess strong organizational and communication skills, with a friendly and professional demeanor. You will play a key role in ensuring a positive patient experience by facilitating smooth operations and addressing patient needs promptly.
Key Responsibilities:
- Greet patients and visitors warmly, maintaining eye contact upon entering the center.
- Exhibit friendliness and courtesy in interactions with patients and co-workers.
- Efficiently manage patient check-ins, appointment scheduling, and demographic verification.
- Collect co-pays and handle financial transactions with accuracy.
- Adhere to HIPAA regulations for patient information confidentiality.
- Inform patients of any appointment delays and manage concerns with professionalism.
- Schedule and confirm follow-up appointments.
- Handle incoming calls and direct them appropriately.
- Maintain a clean, organized front office, ensuring all supplies are well-stocked.
- Comply with all safety guidelines and policies.
Qualifications:
- 2 Years of experience in a receptionist role, preferably within a medical setting.
- Proficient in phone etiquette and managing multiple lines.
- Strong organizational skills and attention to detail.
- Demonstrated self-motivation and drive.
- Ability to effectively multitask in busy environments.
- Record of consistent attendance at previous employment.
- Prior experience in a medical office setting.
- Bilingual skills in Spanish a plus
What We Offer:
- Comprehensive benefits package including healthcare, retirement plans, and paid time off
Join Our Quest: Ready to make a difference every day? We're calling on heroes like you to revolutionize patient care. Let's make healthcare history together!
Metis Practice Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.