Psychiatric Nurse Practitioner- Behavioral Health Urgent Care & Crisis Diversion Position in Phoenix (9049)

We are pleased to share an exciting opportunity at Terros Health for a Psychiatric Nurse Practitioner - Behavioral Health Urgent Care & Crisis Diversion position.

Terros Health is a healthcare company focused on whole-person care, providing primary care and specializing in mental health and substance use treatment for nearly 60 years. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values promoting Hope, Health and Healing through integrity, compassion and empowerment, with diversity woven throughout. Together, we are Inspiring Change for Life!

If you are interested in working for one of the State's Leading Integrated Healthcare Organizations that promotes Hope, Health and Healing, we encourage you to apply!

Hope ~ Health ~ Healing

www.TerrosHealth.org

Terros Health is hiring a Psychiatric Nurse Practitioner for a Behavioral Health Urgent Care and Crisis Diversion position in Phoenix, AZ.

Full-Time; Monday-Friday

Outpatient

27th Avenue Health Center: Near 27th Ave/ Indian School Rd

Experience in acute psychiatry, psychiatric urgent care, crisis stabilization/triage, emergency psychiatry, or similar is required

Compensation:

Base Salary (Depending on Years of Experience and Education Level):

PMHNP/MSN: $140K-$145K

PMHNP/MSN/Dual Certification (PMHNP/FNP): $148K-$155K

DNP: $158K-$165K

Additional Salary:

$7/hour = $14,560 Annually

Because this specialized position provides critical, high-impact care within our Behavioral Health Urgent Care & Crisis Diversion program, it includes a dedicated behavioral health urgent care specialty premium on top of the base salary.

Language Differential:

$3/hour = $6240 Annually

Additional Language Differential Pay Available: Spanish, Vietnamese, Korean, Arabic, Farsi, Swahili or ASL

The Psychiatric Nurse Practitioner - Behavioral Health Urgent Care & Crisis Diversion provides rapid psychiatric assessment, treatment, medication management, and short-term stabilization for individuals experiencing urgent behavioral health needs. Serving as a bridge between outpatient care and crisis services, this role delivers timely interventions, assesses risk and level of care needs, and facilitates connection or reconnection to ongoing behavioral health treatment.

The position also supports transitions of care through hospital and crisis discharge follow-up and collaborates closely with internal clinical teams, Crisis Services, hospitals, and community providers. Services may be provided in person or via telehealth. This role requires the ability to manage a dynamic caseload, respond to unplanned clinical needs, make timely decisions regarding risk and disposition, and provide focused, short-term interventions rather than long-term psychiatric management.

Duties include:

Rapid Psychiatric Assessment and Triage

• Provides timely psychiatric assessment for individuals experiencing acute or emerging behavioral health concerns.
• Evaluates psychiatric symptoms, current treatment, medication needs, substance use, psychosocial factors, medical considerations, and other factors contributing to the current presentation.
• Performs suicide, self-harm, violence, and other relevant safety and risk assessments.
• Determines the appropriate level of care based on clinical presentation and risk.
• Identifies individuals who can safely receive outpatient intervention and those requiring escalation to Crisis Services, emergency department evaluation, 23-hour observation, inpatient hospitalization, detoxification, or another higher level of care.
• Recognizes medical conditions or substance-related presentations requiring medical evaluation rather than outpatient psychiatric intervention.

Short-Term Treatment and Stabilization

• Provides focused psychiatric intervention intended to stabilize acute symptoms and reduce unnecessary utilization of higher levels of care when clinically appropriate.
• Develops short-term treatment and safety plans based on the individual's immediate clinical needs.
• Initiates or modifies psychiatric medications when clinically appropriate.
• Provides urgent medication refills and bridge prescriptions when interruption of treatment could contribute to clinical deterioration.
• Provides limited bridge care when necessary while an individual is being connected or reconnected with an ongoing psychiatric provider.
• Engages individuals and, when appropriate, families, guardians, or other supports in the immediate treatment and stabilization plan.

Crisis Diversion and Disposition

• Collaborates closely with Crisis Services to evaluate individuals whose needs may be appropriately managed outside of a 23-hour observation or inpatient setting.
• Provides clinical consultation regarding psychiatric presentation, medication concerns, risk, and appropriate disposition when needed.
• Facilitates escalation to a higher level of care when outpatient management is no longer clinically appropriate or safe.
• Supports effective transitions between crisis, hospital, outpatient, and community-based behavioral health services.
• Participates in follow-up processes for individuals recently evaluated through Crisis Services when clinically indicated.

Hospital and Crisis Discharge Follow-Up

• Provides timely psychiatric follow-up following discharge from psychiatric hospitalization, emergency departments, crisis facilities, or other acute behavioral health settings.
• Reviews available discharge information and reconciles psychiatric medications.
• Assesses current psychiatric stability, medication adherence and tolerability, safety concerns, and ongoing treatment needs.
• Addresses immediate post-discharge psychiatric needs and facilitates connection or return to the individual's ongoing treatment provider.
• Identifies individuals whose post-discharge presentation requires more intensive intervention or a higher level of care.

Connection to Ongoing Care

• Facilitates timely handoff to established Terros Health providers, other internal programs, existing community providers, or new ongoing treatment resources.
• Works to reconnect individuals who have become disengaged from established psychiatric treatment.
• Coordinates with clinical teams to minimize gaps in psychiatric care.
• Clearly communicates assessment findings, medication changes, risk considerations, and follow-up recommendations to the receiving treatment team.
• Maintains a short-term, transition-focused model of care rather than developing an ongoing longitudinal caseload except when clinically or operationally indicated.

Interdisciplinary Collaboration

• Works collaboratively with Crisis Services, psychiatric providers, nursing, case management, therapists, clinical leadership, hospitals, emergency departments, and community partners.
• Provides psychiatric consultation to clinical teams regarding urgent presentations and appropriate level of care when appropriate.
• Participates in development and ongoing improvement of workflows related to crisis referrals, urgent psychiatric access, hospital discharge, follow-up, and transition to ongoing services.
• Coordinates with other members of the treatment team to address barriers to successful follow-up, including transportation and access to services when applicable.

Clinical Practice and Documentation

• Completes timely, accurate, and clinically appropriate documentation of psychiatric assessments, risk assessments, treatment decisions, medication interventions, disposition, and follow-up recommendations.
• Prescribes medications in accordance with applicable federal and state regulations, professional standards, and Terros Health policies and procedures.
• Practices within established standards of care and the scope of practice for a Psychiatric Mental Health Nurse Practitioner.
• Maintains appropriate communication with referring and receiving providers to support continuity and safety of care.
• Participates in quality improvement activities related to urgent psychiatric access, transitions of care, crisis diversion, and clinical outcomes.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no-premium plan for employees and their families

• Multiple dental plan options, including orthodontic coverage

• Vision insurance

• Group life and disability insurance

• Pet insurance

• 401(k) plan with company match

• Interest-free medical line of credit

• Financial education, planning, and support resources

• Monetary company contribution toward eligible benefits

• Bilingual pay differential

• Generous Paid Time Off (PTO) - 3 weeks off in the first year

• Paid Sick Time

• 10 paid holidays annually

• Comprehensive wellness program featuring wellness challenges, activities, and prizes

• Employee Assistance Program (EAP) available to employees and their family members

• Trip Reduction Program

• Ongoing professional growth and career development opportunities, including:

• Scholarships

• Clinical supervision

• Continuing Education Units (CEUs)

• Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

• Access to the Working Advantage Employee Discount Program, with savings on:

• Gym memberships

• Car rentals

• Flights, hotels, movie tickets, and more

• Education: A Master of Science in Nursing (MSN) or Doctor of Nursing Practice (DNP) with a focus on psychiatric-mental health and a Board Certification (ANCC)

• Licensure:

o Current Arizona licensure as a Registered Nurse and Advanced Practice Registered Nurse or eligibility for Arizona licensure.

o Federal DEA Registration: Must possess a current U.S. Drug Enforcement Administration (DEA) certificate for the prescription of controlled substances.

o AZ CSPMP Registration: Active registration with the Arizona Controlled Substances Prescription Monitoring Program (CSPMP) through the Arizona State Board of Pharmacy is required prior to start date.

• Experience working in psychiatric settings, crisis care, or with individuals with serious mental illness preferred; experience in SMI team-based care models strongly preferred for SMI program assignments.
• Current Basic Life Support (BLS) certification required and must be maintained in accordance with organizational policy.
• Strong interpersonal and communication skills with ability to maintain professional relationships with patients, families, colleagues, and community members. Understanding of substance use, addiction, and recovery principles.

Experience in acute psychiatry, psychiatric urgent care, crisis stabilization/triage, emergency psychiatry, or similar is required

• Computer Skills: Proficiency in electronic medical records and standard office software systems.
• Must have a valid Arizona driver's license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Health's driving policy
• Must pass a TB test
• Must pass a criminal background check
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.