Psychiatric Services Medical Support Staff

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:

• Community Health Services: WIC, Commodity Supplemental Food, Foster Grandparents, Head Start, and Child Development Center.
• Clinical Health Services: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services.
• Supportive Health Services: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs.

OUR PROMISE: Community Action changes people's lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

VISION

Communities where everyone has an opportunity for a successful life.

MISSION

The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.

KEY BELIEFS

• Integrity-We treat all people with dignity and respect.
• Compassion-We believe working compassionately with people enriches all.
• Inclusion-We are inclusive and advocate for diversity.
• Collaboration-We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
• Innovation-We embrace opportunities to learn, grow and make wise choices.

COMPETITIVE BENEFITS PACKAGE:

Health Dental Vision Health Savings Account (HSA) Flex Plan 401k Basic and Voluntary Life Insurance Eleven Paid Holidays PTO Extended Illness (EIB) Employee Assistance Program Aflac Community Discounts Potential for Incentive Pay

8:00 AM - 5:00 PM

Monday through Friday

Fulltime

Date: February 2018

Revised: January 2026

Job Title: Psychiatric Services Medical Support Staff

Reports To: Psychiatric Services Nursing Supervisor

Areas of Responsibilities: Assist behavioral health patients for the duration of their clinical visit. Provide interpretation services for behavioral health patients.

Major Duties:

• Play an active role in patient services using the provider-led, team-based Patient Centered Medical Home Care Model.

• Work with Psychiatric Services team to achieve and maintain high level of client care, by helping patients receive services in an efficient, effective, and courteous manner, delivered in the patient's preferred language and supporting patient care that is "accessible, continuous, comprehensive, evidence-based, family-centered, coordinated, compassionate, and culturally effective."

• Is accessible and visibly present to members of the Psychiatric Service team during clinic hours.

• Provides triage and patient flow assistance to all providers.

• Administers standard screening and outcome measures instruments.

• Facilitates provider and patient requests for same-day and future consultations with the Psychiatric Services providers.

• Assists the Psychiatric Services providers in scheduling patient follow up appointments.

• Assures availability, in the patient's preferred language, of patient education and other materials related to Psychiatric Services.

• Manages and coordinates referrals to specialty Psychiatric Services which include Mental Health and Substance Abuse services.

• Maintains up-to-date contact information about commonly used community resources.

• Supports patients in obtaining legal services and benefits advocacy services as requested by the Psychiatric Service providers.

• Completes selected sections of commonly used forms and assist patients in accurate form completion.

• Follow clinic procedures for optimal client care, which includes but is not limited to;

• Implementing procedures for accurate and timely maintenance of client's electronic medical chart, which includes but is not limited to reviewing electronic medical chart and noting what forms are needed or need to be updated.

• Answering telephones, preparation of charts for clients next day appointment, appointment reminder calls to all patients for next day appointments. Adjust schedules accordingly.

• Entering client data into Health Center current electronic medical record (EMR) system.

• Attending meetings, in-services and training as required.

• Participating in ongoing Quality Assurance/Quality Improvement activities.

• Maintain BLS (Basic Life Support) Certification.

• Maintain confidentiality of records and communications following CAPWN policy and HIPAA privacy and security policies and procedures.

• As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the individuals in the communities we serve.

• Perform other duties as assigned.

Working Conditions:

• Well-lit, temperature-controlled clinical setting, with standard medical and office equipment available.
• Work may require meeting tight deadlines.
• Work within a program in a state of change with multiple interruptions and interactions.
• May work irregular hours.
• The noise level in the work environment is average.

Physical Requirements:

• Ability to frequently bend, stoop, squat, walk and pull drawers.
• Manual dexterity sufficient to operate office and medical equipment.
• Must regularly talk, hear and have close vision ability to record and communicate appropriate documents and records.
• Occasionally lifting and carrying up to 50 pounds.
• May require long periods of walking or standing.

Minimum Qualifications:

Grade: 2

• High School diploma or GED.
• Basic Nursing Assistant Certification (BNA)
• Knowledge of office procedures and methods including telephone communications, office systems and record keeping, use of computer with at least one year of experience.
• Strong interpersonal and initiative skills.
• Requires proficient level of oral and written communication skills.
• Physically and mentally able to perform duties.
• One years' experience in medical procedures and patient care preferred.
• Incentive compensation if Bilingual in Spanish and English.

Grade: 3

• Meet the minimum qualifications above;
• Basic Nursing Assistant Certification with Medication Aide Certification OR
• Two years' experience in medical procedures and patient care, preferably in a health clinic setting.

Grade: 4

• Meet the minimum qualifications above.
• AA or AS degree in medical related field OR
• Medical Assistant Certification with two years' experience in medical procedures and data entry OR
• Four years medical procedures and patient care experience, preferably in a health clinic setting.

"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, protected veteran status, or any other characteristic protected by law."