SummaryAs a Shift Lead you will be responsible for leading a team on shift to create and execute an incredible customer experience at every touch point of their experience at La Colombe.During a typical shift, you will be flexing and moving about the café to meet business needs. You'll spend most of your time on the floor, working side‑by‑side with the team to ensure seamless operations.As part of your shift routines, you will be directing and coaching the team to meet business and customer expectations. You will be trained in all areas, and the Shift Lead role is a great opportunity for learning and development that may lead to other leadership positions within the company, such as Assistant Café Manager.ResponsibilitiesWhat You'll Do:Hospitality: No matter where you are in the café, you will pause and connect with customers—say hello, thank you, or provide a recommendation. You will handle cafe menu preparation and espresso bar service, and model best service for the team.Leader on Duty: Set the tone for the shift, communicate expectations and tasks, coach employees, provide constructive feedback, facilitate training, direct and delegate tasks, keep focus on customers, create a positive environment, model best practices, resolve challenges, and encourage continuous learning.Take Action: Apply pragmatic judgment, handle challenging situations, reflect on improvements, and make autonomous decisions, including hiring and corrective actions.Retail Merchandising: Create visually appealing retail space, stock, receive, organize, reset front/back of café; perform inventory tasks, identify issues, root cause, resolve, and communicate actions to managers.RequirementsYou're Our Ideal Brew If You:Lead by example to create a welcoming and safe work environment for our people and customersEducate and answer customer questions on La Colombe products—café and retailEnsure key business initiatives are offered to our customersServe as a go‑to leader for cafe team members, in the absence of a manager, to assist and elevate as neededAssist in training new cafe team members during onboarding, building a top‑notch experienceComplete cafe opening and closing tasks in detail and with thoroughness, serving as a trusted key holderRequirements:Proven ability to coach, direct, and lead a team in a fast‑paced environmentExperience in customer service, retail, or hospitality, with a strong focus on customer‑facing rolesDemonstrates pride in being part of a team and consistently embodies the One Dove principles: Kindness, Respect, Deliciousness, Efficiency, and CleanlinessStrong communication and interpersonal skills, with the ability to motivate and support team membersAbility to stand for extended periods and lift up to 50 lbsMust hold a valid Food Safety Manager CertificateCapable of frequent walking, bending, reaching, and twisting during shiftsBenefitsWe offer up to 60 hours accrued PTO (including vacation and personal time off) and up to 60 hours accrued of FTO (including sick time).Compensation Range: $26.00/hr, plus bonus.Equal Opportunity EmployerChobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.#J-18808-Ljbffr
| Location | Washington, DC |