Administrative Skills, Background Investigation, Billing, Calendar Management, Co-Payments, Community Relations, Data Entry, Data Quality, Demographics, Electronic Medical Records, Epic Systems, Financial Management, Medicine, Operations Management, Orthopedic Surgery, Orthopedics, Physical Therapy, Presentation/Verbal Skills, Problem Solving Skills, Schedule Development, Telephone Skills, Treatment Evaluation
Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee. TOA concentrates on the diagnosis and treatment of disorders and injuries of the musculoskeletal system which allow our patients to live their best life. Ninety plus years later we are advancing the practice of orthopedic surgery throughout the state.
There are a number of reasons why TOA is an employer of choice; here are a few of them:
- Stability - TOA has been in Middle Tennessee since 1926 and has expanded to over 20+ locations across the state!
- Impact - TOA's team members use our careers — whether in our clinics or our business office — to make a positive difference in the community by building relationships and helping patients live their best life.
- Work Environment - The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
- Total Rewards - TOA offers a comprehensive suite of benefits, including Medical, Dental, Paid Time Off, and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.
The Physical Therapy Centralized Scheduler coordinates patient appointments, manages therapist schedules, verifies insurance, and handles initial intake and billing. They act as the primary link between patients, clinical staff, and referring physicians to ensure smooth clinic operations and efficient patient flow.
Core Responsibilities
- Book initial evaluations and ongoing treatment sessions, manage therapist calendars, and accommodate cancellations or reschedules.
- Greet patients, collect demographic information, and guide them through required paperwork.
- Verify insurance eligibility, obtain prior authorizations, and explain financial responsibility or co-pays to patients.
- Answer phones, respond to inquiries, and assist physical therapists with daily operational tasks.
- Collect co-pays, process payments, and ensure accurate data entry into electronic medical record (EMR) systems.
Key Qualifications
- Education: High school diploma or GED equivalent required; associate’s or bachelor’s degree preferred.
- Experience: Typically 1+ years of administrative or scheduling experience in a medical or clinical setting.
- Skills: Strong organization, excellent verbal communication, problem-solving, and proficiency with EMR and scheduling software (e.g., Epic, WebPT)
**TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.**
T
Tennessee Orthopaedic Alliance