About the Brand:

Monica Zwirner and Lucy Wallace Eustice founded MZ Wallace in Soho, New York, with a simple goal — design that does more, so you can do more.

"We started MZ Wallace after searching for, and not finding, something that seemed so obvious and necessary -a bag that would allow for every aspect of our busy lives, that we could use all day, every day, all year round." - Lucy Wallace Eustice, cofounder and codesigner

"There were a lot of bags in the marketplace, but there wasn't one that worked for people like us, people who traveled and worked and had small children. We needed bags that could go from day to night, from the office to evening plans or errands. That need was our inspiration and still is today." - Monica Zwirner, cofounder and codesigner.

About the Role

We are seeking enthusiastic and customer-focused Seasonal Sales Associates to join our boutique, powered by the Leap Platform, during the upcoming peak selling season. This role is ideal for individuals who enjoy creating meaningful customer connections, delivering exceptional service, and contributing to a fast-paced, team-oriented store environment.

As a brand ambassador, you will bring the customer experience to life through authentic engagement, product knowledge, and thoughtful selling. You will connect with customers, understand their needs, share the brand story, and provide personalized recommendations that create memorable shopping experiences.

You will also support day-to-day store operations, maintain a welcoming and organized environment, and collaborate with your team to meet business goals. Flexibility and reliability are important, as seasonal associates will help support increased traffic, events, promotions, weekends, and other key moments throughout the season.

Hourly Pay Range: $18 – $20. Compensation will be determined based on the candidate’s experience, skills, competencies, and qualifications.

What You'll Do

Create Exceptional Customer Experiences

• Engage customers through authentic conversation, active listening, and personalized recommendations.
• Build product knowledge to confidently educate customers and share the brand story.
• Provide thoughtful service throughout the customer journey, from initial engagement through checkout.
• Represent the brand with professionalism, enthusiasm, and a customer-first mindset.

Support Sales & Store Goals

• Proactively engage customers and contribute to daily sales goals.
• Identify opportunities to educate, recommend, and enhance the customer’s shopping experience.
• Stay engaged and productive during both peak and slower periods.
• Collaborate with leadership and teammates to support overall store performance.

Support Store Operations

• Maintain a clean, organized, and customer-ready store environment.
• Assist with replenishment, inventory, shipment processing, and other daily operational tasks.
• Support opening and closing procedures and other responsibilities as assigned.
• Follow brand standards and company procedures to ensure a consistent store experience.

Be a Reliable Team Member

• Work collaboratively and contribute to a positive team environment.
• Maintain dependable attendance and punctuality throughout the seasonal assignment.
• Demonstrate flexibility and willingness to support changing business needs.
• Help create a positive and energetic environment for both customers and teammates.

Key Performance Indicators (KPIs)

• Customer Experience: Creates meaningful customer interactions through exceptional service, product knowledge, and personalized engagement.

• Sales Performance: Contributes to store goals through proactive customer engagement, effective selling behaviors, and thoughtful recommendations.

• Brand Representation: Consistently represents the brand with professionalism, enthusiasm, and alignment with brand values.

• Reliability & Teamwork: Demonstrates dependable attendance, flexibility, and a collaborative approach throughout the seasonal assignment.

• Operational Execution: Completes daily responsibilities accurately and maintains a clean, organized, and customer-ready store.

Position Requirements

• Previous retail, hospitality, or customer-facing experience required.
• Passion for creating exceptional customer experiences and building authentic customer connections.
• Strong communication skills with the ability to engage a diverse range of customers.
• Ability to learn product knowledge and confidently share brand stories.
• Team-oriented mindset with the flexibility to support evolving store priorities and seasonal needs.
• Dependable, adaptable, and comfortable working in a fast-paced retail environment.
• Maintains a clean, organized, and fully stocked sales floor to support an exceptional guest experience.
• Flexible availability, including days, evenings, weekends, holidays, and peak seasonal periods.
• Ability to actively work on the sales floor, including standing, walking, and lifting up to 50 lbs.
• Must be at least 18 years of age.

About Leap

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Alohas, Bombas, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others.

Leap Perks

• Bonus eligible
• Medical, dental, and vision benefits (must average 32+ hours per week)
• AllOne Health Employee Assistance Program
• 401(k)
• Accrued PTO:
  • Part-time hourly employees accrue PTO in accordance with local laws
• Employee discount and wardrobe allotment for participating Leap brands

Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities.

Powered by JazzHR