What will I be doing?
As a Food Server, you would be responsible for serving food and/or beverages to guests in the hotel''s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Respond to guest requests in a timely, friendly and efficient manner
Ensure knowledge of menu and restaurant promotions and specials
Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
Retrieve and deliver food and beverage orders in a timely manner
Ensure guest satisfaction throughout the meal service
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
Ensure serving station is well-stocked at all times
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We''re passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We''re leaders in our industry and in our communities.
Teamwork - We''re team players in everything we do.
Ownership - We''re the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special
Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly - attention to detail is key!
Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized
Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special
Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly - attention to detail is key!
Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized
Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being