The Shelter Advocate at Crisis Line & Safe House of Central Georgia serves as the motivator, mentor, and supervisor working with clients and ensures that each client is given every opportunity to gain a life free of domestic violence.
Essential Job Functions as Shelter Advocate:
- Serves as shift staff member on weekends and holidays (3pm-11pm)
- Manages day to day operations during shift (3pm-11pm)
- Keeps shelter safe and secure at all times, is responsible for the safety of residents
- Answers crisis calls during shift
- Collects and maintains detailed statistical data pertaining to all calls
- Provides crisis intervention and referrals for clients
- Screens client appropriateness for shelter entrance when admission is needed and contacts on-call staff as needed
- Completes intake of in-coming clients and children
- Completes all resident paperwork
- Provides verbal, positive support for clients
- Instructs, supervises, and helps implement housekeeping chores required of residents
- Resolves client conflicts and misconduct when necessary
- Helps clients adjust to communal living
- Keeps all records for attending shift, with complete documentation and information for Shelter Manager and other staff
- Records all material donations
- Performs clerical tasks as requested by Shelter Manager
- Attends to other duties as may be assigned
- Maintains confidential client files and agency statistics for program
- Serves as an active and supportive team member and participates in work processes as identified
- Maintains communication with Shelter Manager and alerts her to any major problems or high-risk situations
Non-essential Job Functions:
- Assists in office coverage when necessary
- Assists in other areas such as shelter advocacy when needed
Requirements of Position Applicants:
- Possess a background in victim advocacy
- Possess an understanding of domestic violence dynamics
- Able to work independently
- Able to utilize the resources available both in the community and in-house.
- Obtain CPR/ First Aid Training
- Pass criminal background check
- Willing to submit to random drug screenings
- Willing to adhere to all shelter policies and procedures
Other Skills/Abilities:
- Organizational skills
- Problem solving skills
- Ability to learn to use TTY machine
- Ability to use all office equipment (Microsoft included)
About Us
Crisis Line & Safe House is a nonprofit agency serving family violence, sexual assault, and stalking victims and their children in a seven-county area in Central Georgia, including Bibb, Crawford, Houston, Jones, Monroe, Peach, and Twiggs counties.