Must Have Technical/Functional Skills
Must-Have Skills and Experience
- 4-5 years of relevant functional support or consulting experience in supply chain management or planning applications.
- Strong hands-on knowledge of Service Parts Planning and Inventory Management concepts.
- Functional expertise with PTC Servigistics or equivalent service parts planning tools.
- Experience analyzing forecasting, inventory optimization, service level targets, and planning exceptions.
- Ability to analyze planning outputs, parameters, and business rules to identify root causes of issues.
- Experience working with planning tools such as Syncron, Kinaxis, Baxter Planning, or similar is a strong advantage.
- Familiarity with ERP integrations (SAP, Oracle) is preferred.
- Comfortable working in ITIL-based support environments.
- Ability to work collaboratively with technical developers, business users, and global teams.
- Strong SQL skills with experience in Oracle and MongoDB.
- Strong hands on knowledge of Service Parts Planning / Inventory Management concepts.
- Functional experience with PTC Servigistics preferred.
- Strong collaboration skills to work with technical teams, business users, and global stakeholders.
- Comfortable working in a remote, globally distributed team.
- Must understand process-oriented systems and workflows (highly preferred).
- Experience working in Agile environments and the ability to collaborate with cross-functional teams
- Excellent communication skills and the ability to effective stakeholder interaction.
- Team player with strong problem-solving skills and attention to detail.
- Proven troubleshooting and problem-solving capabilities supporting large-scale, data-intensive, SLA-driven applications. (MUST)
Preferred / Good to Have Skills
- Understanding technical landscape with microservices and cloud environment like AWS or similar
- Experience with CI/CD pipelines and build tools.
- Aerospace aftermarket or MRO domain experience.
- APICS CPIM / CSCP or equivalent certification.
- Exposure to ERP integrations (SAP, Oracle).
Roles & Responsibilities
- Provide functional application support for aerospace OEM's service parts planning platform.
- Analyze and resolve functional issues related to forecasting, inventory optimization, service level targets, and planning exceptions.
- span>Triage and analyze production incidents and business tickets to determine functional vs technical root causes.
- Collaborate closely with technical teams to troubleshoot complex issues involving configuration, data, or custom code.
- Configure Servigistics or equivalent planning tools to address business challenges and optimize planning outcomes.
- Guide technical teams on required logic changes when issues relate to code or data processing.
- Validate fixes through functional scenario testing and ensure business acceptance before deployment.
- Support problem management and root cause analysis (RCA) activities, providing functional insights for long-term stability.
- Communicate effectively with client stakeholders, explaining issues, impacts, and resolutions in business terms.
- Maintain functional documentation, standard operating procedures (SOPs), and knowledge base articles.
- Participate in cross-timezone coordination with offshore support teams to ensure seamless coverage.
Generic Managerial Skills, If any
Mandatory
- Strong collaboration and interpersonal skills to coordinate with global and cross-functional teams.
- Ability to manage priorities and incidents effectively under pressure.
- Proactive problem-solving and decision-making skills.
- Effective communication and stakeholder management capabilities.
- Time management and organizational skills to work in a remote, distributed environment.
- Ability to mentor or guide junior team members (if applicable).
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $150,000 - $175,000 a year
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