PTS Office Assistant, Human Resources Front Counter

Office Assistant

The City of Santa Clarita is currently recruiting for a part-time, temporary, seasonal (PTS) Office Assistant to provide administrative support within the Human Resources division. Under the Human Resources Manager, this position will work in a customer-service-oriented,high-profile environment at the Human Resources front counter at City Hall.

This position is expected to work up to 40 hours per week, 7:30 a.m. – 4:30 p.m., Monday – Friday. This assignment is expected to last up to six months but could end earlier or be extended.

Duties and Responsibilities:

• Provides front counter customer service, including greeting patrons, answering phones and emails, and providing general information to visitors and callers
• Effectively addresses issues and concerns with patrons as they arise
• Processes and distributes incoming mail and emails to the appropriate Human Resources personnel
• Clerical support reviewing, inputting, maintaining, auditing, or tracking employee or candidate records
• Responds to verbal and written verifications of employment
• Supports the Human Resources team with various administrative tasks such as filing, creating file folders, photocopying, and organizing documents
• Welcomes and checks in candidates for interviews, administers exams, and distributes panel notifications during the interview process
• Process a variety of confidential forms, including City employee Personal Information Change forms
• Tracks and routes letters for signatures, ensuring delivery and timely completion
• Assists with managing the City's Access Device Program, inventories, and tracks daily requests
• Occasionally handles monetary transactions
• Attends meetings and training sessions as directed
• Creates and posts a monthly volunteer log, and sends the log to Volunteer Engagement at the conclusion of each month
• Creates and sends Employee Development Department (EDD) and Emergency Operations Center (EOC) reports
• Coordinates work orders for printer and facility repairs
• Maintains organization of common areas
• Performs other duties as assigned

Education and Experience:

• High School Diploma or GED or equivalent
• Minimum of two years of experience providing exceptional administrative support within a fast-paced, professional environment
• Human Resources experience is highly desirable
• Any combination of education and experience that provides equivalent knowledge, skills, and abilities will be considered

Knowledge and Abilities:

• General understanding of human resources administration and the ability to provide support
• Strong verbal communication skills with the ability to remain poised and maintain a professional appearance
• Exceptional customer service skills and the ability to effectively respond to and address public and employee questions
• Strong interpersonal skills and the ability to develop and maintain effective working relationships with employees, managers, and residents
• Demonstrates a reliable and responsible work ethic, demonstrates patience, and has a proactive, can-do attitude
• Strong communication and listening skills and the ability to communicate verbally and in writing clearly, concisely, and effectively
• Strong organizational skills while handling a heavy workload and organizing time and resources efficiently; proactively following up with employees, managers, and other Human Resources staff to communicate status updates
• Exceptional attention to detail and ability to maintain extensive and accurate records and ensure work is thorough and professional
• Strong computer skills and the ability to use Microsoft Excel to track information; Microsoft Word to prepare memos and letters; and Microsoft Outlook to communicate with staff and manage deadlines; and third-party databases to accurately update information
• Ability to maintain confidentiality, exercise professional judgment, and conduct oneself ethically
• Reliable team player and the ability to work independently as well as collaborate as part of a team
• The ability to lift, drag, and push files, paper, and documents weighing up to 25 pounds

Additional Information:

• Application Deadline: This position will remain open until filled, with a first review date of Thursday, May 14, 2026.
• An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments, may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.
• All offers of employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States and successful completion of a post-offer pre-employment physical, which may include a drug screen and Physical Abilities Test, negative TB test on file, and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees.
• As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency (in accordance with Government Code §§ 3100-3109). Before entering upon the duties of employment, all public employees, except those excluded by law, take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.
• In addition, part-time, temporary, and seasonal (PTS) employees may be required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment.
• This is not a designated Retired Annuitant position. If you are a California Public Employees Retirement System (CalPERS) retiree, you may be required to reinstate into CalPERS.
• PTS workers are at-will. Generally, PTS employees are limited to no more than 999 hours.
• The City of Santa Clarita is an Equal Opportunity Employer