Public Area Attendant (Houseperson) Job Summary: Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas, guest requests/needs, and first impression of the hotel. Detail-oriented in maintaining the general cleanliness of the property. Must be able to carry out any assignment in accordance with company standards or as required by management.
PART-TIME POSITION (2-3 shifts per week with possibility to become FULL-TIME)
3pm-11pm shift // WEEKEND AVAILABILITY REQUIRED
Hilton Garden Inn Outer Banks Company Benefits: (dependent upon hours/tenure/performance)
- Compensation: $15.00 per hour
- Weekly Cash Incentives based on previous week's work-load (equates to an extra one to three dollars hourly)
- Paid Vacation
- Paid Birthday
- Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
- Medical, Dental, and Vision plans
- 401K Plan - Company matches up to 3%
- Team Member Travel Program - highly discounted rates at Hilton Brand hotels
- YMCA Corporate Discount
- Monthly Incentives
- Seasonal Bonuses
- Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
- Employee Recognition and Appreciation Program
- Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts
ESSENTIAL FUNCTIONS
- Keep lobby areas and furniture clean and neat.
- Clean guest landings and vending rooms.
- Clean and maintain all stairwells, including ground floor tile.
- Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.
- Check and maintain the physical condition of the hotel.
- Clean public restrooms and replenish amenities, including employee restroom.
- Obtain assignments from Front Desk and HelloShift.
- Check your equipment; make sure to restock for next shift.
- Know the security procedures for entering a guest room.
- Report damages to Front Desk.
- Answer Relay Radio and HelloShift when requested.
- Empty trash cans (indoor/outdoor).
- May be required to clean guest rooms.
- Keep Indoor/Outdoor Pool, Fitness Centers, Business Center clean and stocked.
- Keeps elevators and elevator tracks clean and free of dirt.
- Accommodate guest special requests and deliver items courteously.
- Answer guest questions regarding hotel and local area facilities and services.
- Responsible for the proper administration of key control for issued keys.
- Carry out any reasonable request by management that you are capable of performing.
- Must be available day before & day of QA Inspection.
- Turn in daily shift checklist to management.
TECHNICAL SKILLS
- Familiar with frequently used standard operating procedures.
- Ability to work independently with minimum supervision, prioritizing pertinent tasks.
- Ability to communicate effectively both written/verbally with diplomacy and respect.
- Individual must possess a good work history and stability.
- Willingness to respond to emergency situations on short notice.
- Individuals must be service and detail oriented.
- Must comply with all department, hotel, and corporate standard operating procedures.
- Responsible for knowing Hotel emergency procedures.
- Communicates in a respectful manner on HelloShift following Code of Conduct guidelines.
- Use company approved cleaning chemicals for each assigned task.
GUEST RELATIONS
- Be ready available/approachable for all guests.
- Take proactive effort when dealing with guest concerns.
- Extend professionalism and courtesy to guests at all times.
OTHER REQUIREMENTS
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by management:
- The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
- Carry out all reasonable requests by leadership team.
- Comply with department uniform and appearance standards.
- Must be capable of how to read, write, and speak English fluently.
OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.