Overview:
The Public Areas Supervisor will be responsible for supervising the daily operations of the Public Areas team to ensure all guest-facing, employee, and back-of-house areas are maintained to the highest standards of cleanliness, safety, and presentation. Provides leadership, training, and support to team members while ensuring exceptional guest and employee experiences.
Responsibilities:
- Supervise Public Areas Attendants and assign daily responsibilities.
- Inspect and ensure cleanliness, stocking, functionality, and presentation of public areas, restrooms, elevators, fitness center, locker rooms, pool areas, meeting spaces, offices, and back-of-house areas.
- Ensure cleanliness, service, and presentation standards are consistently achieved throughout the property.
- Coordinate special cleaning projects, deep cleaning, floor care, carpet care, and overnight cleaning assignments.
- Monitor inventory levels of supplies, chemicals, equipment, and amenities, and assist with ordering as needed.
- Ensure public areas closets, storage areas, and equipment rooms remain organized, secured, and properly stocked.
- Respond to guest requests, concerns, and service recovery opportunities in a professional and timely manner.
- Ensure proper use, maintenance, and storage of equipment, machinery, and cleaning chemicals.
- Complete inspections, inventories, reports, and other required documentation accurately and timely.
- Partner with Engineering, Security, Front Office, and other departments to maintain property standards and operational efficiency.
- Promote and enforce safety practices, company policies, and regulatory compliance.
- Train, coach, and develop Public Areas Attendants to ensure adherence to departmental standards and procedures.
- Assist weekly walks with overnight team and set expectations and projects needed in the public spaces.
Additional Duties and Responsibilities:
- Assist with VIP / special events, and resort projects.
- Participate in emergency response procedures when required.
- Support sustainability initiatives and company programs.
- Handle Lost & Found procedures according to company standards.
- Perform other duties as assigned.
Qualifications:
- Strong leadership and team development skills.
- Excellent communication and guest service abilities.
- Knowledge of housekeeping operations, cleaning chemicals, equipment.
- Strong organizational and time-management skills.
- Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment.
- Ability to work independently with minimal supervision.
- Proficient in basic computer applications and written documentation.
- Professional appearance and demeanor.
Experience, Education, & Licensure:
- Minimum two (2) years of housekeeping or public areas experience required.
- Previous supervisory experience in hospitality preferred.
- Luxury hotel or resort experience preferred.
Compensation:
Base Pay Start Rate: $27.58/Hr.
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!