Public Benefits Program Specialist II

Public Benefits Program Specialist II

Salary

$55,467.93 - $94,295.49 Annually

Location

Leesburg, VA

Job Type

FT Hourly W BN

Job Number

27-00850

Department

Family Services

Opening Date

10/09/2026

Closing Date

10/16/2026 11:59 PM Eastern

FLSA

Non-Exempt

Grade

117

• Description
• Benefits
• Questions

Loudoun County Government has been named one of Forbes 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE SEE RESUME WILL NOT BE TAKEN INTO CONSIDERATION.

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Introduction

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Public Benefits Specialist II position. The successful candidate will join the Public Assistance and Support division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Job Summary

In this role, you will determine eligibility for the Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance to Needy Families (TANF) for new applications. Responsibilities also include conducting interviews with applicants, requesting appropriate documentation, and applying applicable federal and state policy. In addition, you will maintain a caseload of open SNAP, Medical Assistance and TANF cases and regularly evaluate ongoing eligibility. You will also act timely on reported changes and complete thorough case documentation.

The ideal candidate should have the following:

• Knowledge of automated systems related to program area and job role.
• Knowledge of the principles, methods, techniques and practices of family, children, and adult public assistance programs.
• Skill in conducting interviews to gather pertinent information related to the determination of eligibility for public assistance programs.
• Knowledge of casework theory and practice.
• Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs.
• Skill in communicating, both verbally and in writing.
• Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the public.
• Ability to understand, interpret and apply policy appropriately in determining eligibility.
• Ability to apply policies and procedures.
• Ability to manage sensitive and confidential situation in a professional and discrete manner

Hiring salary is commensurate with experience.

Minimum Qualifications

Associate's degree and three (3) years of directly related experience in a customer service or social/human services setting or equivalent combination of education and experience.

Preferred Qualifications:

• Bilingual in English and Spanish
• Public Benefits policy knowledge.
• Experience processing SNAP, Medical Assistance, and TANF applications and renewals.

Job Contingencies and Special Requirements

Pass pre-employment background checks which may include criminal, credit, Child Protective Services (CPS), and DMV. Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification.

Special Requirements:

• These positions may be located at our Leesburg or Sterling office and may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County.
• The successful candidate may be required to perform work that involves crisis situations and is required to make decisions involving people, resources, and property.
• Hold or obtain certifications required by the Department.

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Equal Employment Opportunity

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at

703-777-0213 or email Human Resources.

Loudoun County Government offers a variety of benefits to both regular full time and part time employees. To view the comprehensive benefits package we have to offer you when you join our team, please click here.

Employees hired into Regular Part-Time Intermittent positions are eligible for limited County employee benefit programs, based on the position's regularly scheduled hours. Benefits eligibility for temporary employees are dependent on duration of assignment and number of scheduled hours.

01

Which statement below best describes the highest level of education you have completed?

• Less than a high school diploma or equivalent
• High school diploma or equivalent (GED)
• Associate degree
• Bachelors degree
• Masters degree or higher

02

How many years of directly related experience in a customer service or social/human services setting do you have?

• No experience
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 years but less than 5 years
• 5 years or more

03

Based on the job description, please describe your experience in Public Benefits.

04

Do you have local government experience?

• Yes
• No

05

Our work hours are typically Monday-Friday, 8:30 a.m. to 5:00 p.m. on a hybrid work schedule. Can you work this schedule? (Please note, for the first 90 days all new hires are expected to report in-person during their training period).

• Yes
• No

06

At times, the Department of Family Services staff must respond to community and/or emergency needs caused by inclement weather, natural or human-made disasters, etc. Therefore, in these very rare instances all DFS staff must be available to work beyond the normal workday to include nights, weekends, and holidays, as required to perform the functions of the position and/or situation. In addition, you may be required to work at an alternate worksite(s) within the County to perform duties that support the operational needs of the department. Would these requirements pose an issue for you?

• Yes
• No

Required Question

Employer Loudoun County Government

Address 1 Harrison Street SE

Leesburg, Virginia, 20175

Phone 7037770213

Website www.loudoun.gov