Public Health Office Assistant

Health Office Assistant
Woodbury,TN
Onsite

KEY RESPONSIBILITIES

• Schedule and manage patient appointments

• Inform patients of any visit requirements

• Collect and update client demographic information for registration purposes

• Review documentation to determine eligibility for federal and state programs

• Input data into the health department management information systems

• Interact with multiple computer software systems to input/receive information

• Process the cash drawer and balance to ensure fiscal responsibility

• Inform clients of their rights and responsibilities for participation in programs

• Obtain prior authorization per guidance before releasing medical information

• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable

• Compile appropriate forms for services requested to ensure efficient clinic flow

• Scanning and indexing records into the electronic dental record

• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a valid driver’s license and a passing state/regional criminal background check.

Substitution of Education for Experience: Coursework credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS

• Active state-recognized Registered Dental Assistant (RDA) license (or equivalent) to allow for assisting chairside during emergencies or staffing shortages.

• Dental front office experience, including an understanding of dental terminology for accurate scheduling and insurance coding.