Public Safety Communication Officer

Public Safety Communication Officer

Salary

$50,960.00 - $79,996.80 Annually

Location

Jacksonville Beach Police Department, FL

Job Type

Full-Time Regular

Job Number

00647

Department

Police

Division

Communications

Opening Date

10/13/2025

• Description
• Benefits
• Questions

CORE PURPOSE AND VALUES

Our employees uphold and promote the mission, vision, and core values of the City of Jacksonville Beach. To be successful, an individual must be able to perform the essential functions of the job and demonstrate a strong desire to be a part of our EPIC Team:

Empowerment Pride Integrity Communication Teamwork

JOB SUMMARY AND ESSENTIAL FUNCTIONS

JOB SUMMARY

This position performs responsible technical work dispatching law enforcement, fire rescue, ocean rescue, and other personnel and equipment, usually in response to emergency situations; does related work as required. Work is performed under the regular supervision of a Public Safety Communications Supervisor or patrol supervisor.

ESSENTIAL FUNCTIONS

• Answers 9-1-1 calls from the public requesting police and emergency assistance.
• Processes calls for information purposes and non-emergency assistance.
• Dispatches police emergency calls in accordance with prescribed patterns and needs.
• Dispatches police personnel and/or equipment through the use of a computerized radio system and computerized aided dispatch system requiring voice communication and data entry simultaneously.
• Obtains information from a very diverse group of callers who are oftentimes distraught or emotional for the purpose of processing requests for emergency assistance.
• Records emergency incident response information and maintains the current status and state of Police emergency vehicles and equipment by use of computer aided dispatch program and/or manually.
• Monitors and responds to voice communications on multiple radio frequencies. Queries, interprets, and maintains information in the FCIC/NCIC databases and operates a high-speed teletype system.
• Coordinates emergency service response with other public safety agencies and/or surrounding counties.
• Operates office equipment necessary in the performance of this job.
• Maintains various records as applicable.
• Serves on standby and subject to recall as needed
• Required to respond and remain on duty during emergency operations
• Performs related tasks as required.

QUALIFICATIONS AND PHYSICAL DEMANDS

Education and Experience:

A high school diploma or equivalent.

Special Qualifications:

Must obtain FCIC/NCIC Operator Certificate and FDOH 911 Public Safety Telecommunicator Certification within one year. Must have open availability and be able to work a rotating schedule, including varying shifts, days, nights, midnights, weekends, holidays, and overtime as required.

Knowledge, Skills and Abilities:

• Knowledge of techniques and procedures used in operating emergency communications equipment.
• Knowledge of customer service standards and best practices.
• Knowledge of the City's geography.
• Knowledge of applicable FCIC/NCIC system and guidelines.
• Skill in operating emergency communications radio equipment.
• Skill in empathetic listening techniques.
• Ability to remain calm under pressure and stressful working conditions during heavy workload and emergency related calls.
• Ability to prepare oral and written reports.
• Ability to handle confrontations constructively.
• Ability to speak English rapidly, clearly and concisely.
• Ability to maintain control of conversations under stressful situations.
• Ability to maintain accurate records.
• Ability to exercise judgment and initiative in dispatching emergency calls and other requests.
• Ability to dispatch and handle emergency calls on a continuous basis under time constraints.
• Ability to establish and maintain effective working relationships.
• Ability to read computer screens for extended periods.
• Ability to hear under adverse conditions.
• Ability to write English legibly and rapidly.
• Ability to learn and recall signals, codes and computer commands.
• Ability to simultaneously communicate, interpret communication, and enter data into a computer accurately.
• Ability to read and apply maps and GPS systems.
• Ability to follow instructions quickly.
• Ability to operate a two-way radio console and/or a multi-line telephone system while wearing a headset during entire work shift.

This position is part of a qualification advancement plan.

Physical Demands

The work is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects. Additionally, the following physical abilities are required:

• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Manual Dexterity: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Vocal Communication: Required for expressing or exchanging ideas by means of the spoken word.
• Hearing: Required to perceive information at normal spoken word levels.
• Visual Acuity: Required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

WORK ENVIRONMENT AND OTHER INFORMATION

WORK ENVIRONMENT

The worker is not subject to adverse environmental conditions.

OTHER INFORMATION

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

The job description does not constitute an employment agreement between the City of Jacksonville Beach and the employee and is subject to change by the City as the needs of the City and requirements of the job change.

The City of Jacksonville Beach provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement and dependent care; an employee assistance program for you and your dependents. We also provide an extensive wellness program that includes activities, lunch and learns, and health fairs.

Click here to see more details on benefits.

01

Your responses to this supplemental questionnaire will be used to determine your eligibility to continue in the selection process. Incomplete, false, or misleading responses may result in disqualification. Do you certify that your responses are complete, truthful, and may be verified using the information provided in your application?

• Yes, I understand and certify that my responses are complete, truthful, and may be verified

02

This positon requires working as member of a team that values empowerment, pride, integrity, communication and teamwork. Are you willing to commit to these values?

• Yes
• No

03

Processing for this position requires a thorough background investigation; including but not limited to neighborhood checks & a credit check, a lengthy interview process & variety of complex tests, a drug screen and physical may also be required.

• I have read and understand the above statement.

04

If you are a current employee with the City of Jacksonville Beach, in the event that you qualify for this position, you are required to notify your supervisor of the scheduled interview.

• I have read and understand the above statement.

05

For external candidates, The starting salary for the Communications Officer position is $50,960 annually ($24.50 per hour) and may be adjusted based on the candidate's experience and qualifications. For internal candidates, the starting salary will be based on A.04 and A.05 of the Citys Personnel Policies and Procedures. Is this acceptable to you?

• Yes
• No

06

I acknowledge that, as a condition of employment, participation in the organizations pension plan is mandatory. This plan requires a deduction of 7.95% from my gross pay each pay period, which is intended to support long-term financial security. I understand that I may contact the Human Resources department with any questions or for further clarification about the pension plan.

• Yes, I acknowledge and agree to the mandatory pension plan and payroll deduction.
• No, I do not agree to the mandatory pension plan and payroll deduction.

07

What is the highest level of education you have completed?

• Less than High School
• High School or Equivalent
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree +

08

This position requires the individual to have a high tolerance of stress while working in a fast paced environment along with the ability to multi-task. Are you willing and able to work in this type of environment?

• Yes
• No

09

The ideal candidate for this position MUST have the flexibility to work days, evenings, mid-nights, weekends, and holidays as described in the description. Please indicate all shifts you are available to work:

• I can work days
• I can work nights
• I can work mid-nights
• I can work weekends
• I can work holidays
• There are hours and days I CANNOT work

10

This position requires mandatory overtime; at times you will be required to adjust your work hours/days to come in early, work late, or to come in on days off with little or no notice. Is this acceptable?

• Yes
• No

11

The following is a list of disqualifying circumstances for Civilian applicants. Please select all that apply to your background, if none of the items in the list apply please choose "None of the above". Note: The items include any juvenile charges or charges which may have been sealed or expunged.]

• Felony conviction or plea of NOLO Contendere
• Misdemeanor conviction involving moral character, perjury, or false statements
• Misdemeanor or criminal traffic conviction within the past five (5) years
• Three or more moving violations within the past two years (Administrative review for violations within 2-5 years)
• DUI arrest within the past three years
• Refusal to submit to a chemical test for DUI within the past three (3) years
• Drivers license suspension (excluding financial responsibility) within the past five years
• Have sold any controlled substance, ever ("controlled substance" means any substance named or described in Schedules I-V of Florida Statute 893.03. This includes but is not limited to the following: Cannabis, Morphine, Codeine, Cocaine, Heroin, "Designer Drugs", Methamphetamine.) Use of cannabinoids (e.g., marijuana, hashish, including legal/medical) within the past twelve (12) months. (Administrative review for 2-3 years)
• Non-prescribed prescription marijuana use within the past three years (Administrative review 4-5 years)
• Used/experimented with CBD oil registering greater than over 0.8% THC within the past twelve (12) months. Note: Use of CBD oil can result in a positive result for THC during a drug test; a drug test that confirms a positive result for THC will disqualify the applicant from employment
• Taken ANY prescription medication(s) not specifically prescribed to you within the past five years
• Have unlawfully sold any prescription medication (ever)
• Purchased any prescription medication for personal use or sale what was prescribed to another individual (ever)
• Used (without prescription), experimented with, sold, delivered, or purchased any anabolic steroids within the past five years
• Use of other illegal drugs within the past five years (Administrative review for 5-10 years)
• None of the above

12

Must obtain FCIC/NCIC Operator certificate and FDOH Emergency Communications certificate within one (1) year during on-the-job training.

• I have read and understand the above statement.

Required Question

Employer City of Jacksonville Beach

Address 11 Third Street North

Jacksonville Beach, Florida, 32250

Phone 904-712-0772

Website www.jacksonvillebeach.org