Communication Skills, Crime Prevention, Customer Support/Service, Data Analysis, Emergency Care, Emergency Response, Emergency Services, Employee Terminations, Establish Priorities, Law Enforcement, Maintain Compliance, Operational Audit, Operational Communications, Operational Improvement, Operational Support, Operations, Organizational Skills, People Management, Policy Development, Problem Solving Skills, Procedure Development, Public Safety, Quality Assurance, Quality Management, Quality Metrics, Regulatory Compliance, Safety/Work Safety, Service Delivery, Telephone Skills, Training Program, Training Program Development
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT
IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.
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Are you an experienced public safety communications professional ready to lead in a fast-paced emergency dispatch environment? The City of Torrance is seeking a dynamic and dedicated Public Safety Communications Supervisor to oversee the daily operations of its 24/7 Public Safety Communications Center.
The Department
The Torrance Police Department is the largest law enforcement agency in the South Bay and has proudly served the community of Torrance for more than 100 years. The Department is dedicated to preserving public safety and enhancing the quality of life for residents through professional, community-oriented policing and responsive public safety services. The Department employs sworn police officers and civilian professional staff who provide a full range of law enforcement services, including patrol operations, criminal investigations, traffic enforcement, emergency communications, jail operations, community outreach, crime prevention, and specialized response teams. The Department is organized into four major bureaus — Administrative, Patrol, Special Operations, and Support Services — which work collaboratively to address the evolving needs of the community.
Committed to the principles of integrity, professionalism, and service, the Torrance Police Department emphasizes strong community partnerships, transparency, and proactive problem-solving to ensure Torrance remains one of the safest and most desirable communities in Southern California. The Department continually invests in advanced technology, training, and innovative programs to provide the highest level of public safety services to residents, businesses, and visitors.
The DivisionThe Torrance Police Department Communications Center is a 24-hour emergency communications facility that serves as the primary point of contact for 911 and non-emergency calls for service. Staffed by highly trained Public Safety Dispatchers, the Communications Center receives and prioritizes calls, dispatches Police and Fire personnel, coordinates emergency response efforts, and maintains critical communication with field units to ensure the safety and well-being of the Torrance community.
The PositionThe Public Safety Communications Supervisor oversees the daily operations of the City's 24-hour Public Safety Communications Center, ensuring the efficient delivery of Police, Fire, and emergency medical dispatch services. This position supervises Public Safety Dispatchers and 911 Operators; provides guidance on complex operational issues, coordinates staffing and schedules; and serves as a working supervisor by performing dispatch and call-taking duties as needed.
The incumbent is responsible for developing and administering training programs; ensuring compliance with certification requirements; and maintaining quality assurance standards for emergency communications operations. The position also researches and implements new technologies and dispatch systems; develops and updates policies and procedures; analyzes operational data to improve service delivery; and serves as a liaison with public safety departments and partner agencies.
Join our team and play a vital role in protecting the Torrance community by leading the professionals who answer the call when every second counts.
For more information about the duties of the position, click here.Job Type: Permanent Full-time
Agency: POLICE
Location: Torrance