Public Safety Communications Supervisor

Public Safety Communications Supervisor

Salary

$33.28 - $40.68 Hourly

Location

11301 W. Lincoln Ave., West Allis, WI

Job Type

Permanent full time

Job Number

2026-00376

Department

Police Department

Division

Support Services

Opening Date

01/15/2026

• Description
• Benefits

Description

Are you a seasoned emergency services Dispatcher ready to take the lead in ensuring public safety? Be the calm in the storm and the force behind the front lines. We're seeking a Public Safety Communications Supervisor to guide our dedicated team, oversee critical operations, and make a real difference in our community. If you have a strong background in emergency communications, proven leadership skills, and the ability to thrive in a high-pressure environment, apply today! West Allis residents receive an additional 5% on top of the hourly pay range!

Click Here To Review Job Description (PDF)

Examples of Duties

• Supervise the 911 Communications Center and daily operations of dispatchers
• Ensure timely and efficient response to calls for service
• Answer emergency and non-emergency calls for service
• Dispatch and track police and fire units
• Utilize software, technology, and other resources to assist sworn personnel in identifying and locating people and property
• Enter arrest warrants into the Crime Information Bureau (CIB) database
• Maintain accuracy and verification of warrant information
• Modify, supplement, and cancel warrant entries as needed
• Review police and fire call information for quality assurance
• Resolve concerns/complaints not requiring Command Staff involvement (approx. 80% of time)
• Monitor schedules to ensure minimum staffing levels and maintain efficient operations

Click Here To Review Job Duties (PDF)

Qualifications

• Associate's degree - Criminal Justice, Fire Science, Public Administration, Emergency Management, or related field
• 2-3 years of recent dispatching and supervisory experience that include extensive customer service interactions. Ability to accurately type 35 wpm and basic to intermediate knowledge of data entry as well as utilizing software in accordance with the needs of the department.
• Preferred intermediate knowledge and proficiency in Microsoft Office Suite programs such as Microsoft Outlook (mail, calendar, tasks), Word (templates, forms, mail merge, reviewing) and Excel; and Adobe Reader. Basic English, grammar, writing, and math skills.
• Experience working in team environments as well as diverse backgrounds. Possess the emotional intelligence to effectively perform the duties of the position

Click Here To Review Job Qualifications (PDF)

Benefits include: vacation accrual upon date of hire based on the vacation schedule; a sickness disability benefit plan; 9 paid holidays; eligibility for health insurance the first of the month following thirty (30) days of service with choice of a PPO Plan or High Deductible Health Plan (with optional participation in a Health Savings Account) - both plans are contributory and cover the employee and his/her family; fully paid dental insurance covering the employee and his/her family, with eligibility the first of the month following six (6) months of service; a dual pension system comprised of the Wisconsin Retirement Fund and Federal Social Security (both of which are contributory); a fully paid Life Insurance Program with coverage in the amount of the employees annual salary adjusted to the next highest one thousand dollars, with the option for additional coverage; an educational reimbursement plan for the pursuit of job related courses including personal and professional training opportunities and professional organization memberships; voluntary benefit programs consisting of Section 125: Flexible Benefits for Dependent Care and Medical Reimbursement, Section 457: Deferred Compensation, TreasuryDirect Payroll Savings Plan for Savings Bonds, Employee Assistance Program (EAP), Employee Wellness Program, Armed Services Reserve Training, and Federal Loan Program. Click here for detailed information on the benefits.

• The Wisconsin Retirement Fund and Life Insurance Program benefits are provided according to plan guidelines of the State of Wisconsin Department of Employee Trust Funds.

Employer City of West Allis

Address 7525 W. Greenfield Ave.

West Allis, Wisconsin, 53214

Phone 414-302-8270

Website http://www.westalliswi.gov/careers