Public Safety Dispatcher

Public Safety Dispatcher

Salary

$53,000.00 - $70,000.00 Annually

Location

Aventura Government Center, FL

Job Type

Full-Time

Job Number

00117

Department

Police

Opening Date

09/23/2026

Closing Date

10/23/2026 11:59 PM Eastern

FLSA

Non-Exempt

Bargaining Unit

N/A

• Description
• Benefits
• Questions

The City of Excellence is hiring!

Official City application required.

Candidates receive further communication via email. Check your email, including spam/junk folders, for these notices.

Description

The City of Aventura is accepting applications for the position of Police Communications Officer.

• Police Communications Officer/Public Safety Dispatcher Recruitment Incentive of $2,000 for completing the Phase I, Call Taker training.*

Responsible for carrying out two-way communications with law enforcement personnel. Work involves screening routine and emergency telephone requests for police services and relaying that information to police personnel in the field. Duties also include, but are not limited to, performing record checks for officers in the field, maintaining records of all available police units, and responding to requests. The position reports to the Communications Supervisor.

Lateral candidates are preferred. Lateral means you have previous experience with 911 Communications dispatching and/or call-taking.

Following the review of their application, candidates are required to complete and submit a Personal History Questionnaire. Applicants must fill out a detailed online Personal History Questionnaire that includes notarized forms and supporting documents. Furthermore, they must also undergo a pre-employment skills assessment called Criticall.

You will receive more information about this position via email. Please check your email, including your spam or junk folders, for these notifications.

Duties & Responsibilities

Receives, processes, and routes routine and emergency information by use of electronic phone system, computer-aided dispatch (CAD) software, and emergency medical dispatch (EMD) software

Keeps track of other various forms of information, such as traffic conditions

Interacts and fields complaints from the general public, corporate sector, and other members of the public safety community

Makes phone calls to Reverse 9-1-1 members to check on their welfare

Maintains employee sick log while keeping various departmental supervisors informed of any activity via email or radio

Maintains communications work area and equipment to ensure that it is in clean and in working condition

Operates listed office machines as required

Enters data into standard office and departmental forms and/or logs, both manual and automated

Maintains dispatch documents and records; prepares dispatch incident reports

Performs other duties as assigned or as may be necessary.

Monitors individuals in holding cells for proper conduct, safety, and medical purposes

ADDITIONAL DUTIES

Assists the E-911 Manager and/or Communications Supervisor with overflow data entry and miscellaneous tasks.

Qualifications & Requirements

Must pass a thorough background investigation, polygraph, psychological, medical, and drug screen. The ability to pass the Emergency Medical Dispatch (EMD) certification exam and obtain CPR/AED certification within 90 days of employment.

Your background will undergo a comprehensive examination as a component of the employment application process for a law enforcement agency. Elements of your life that you might regard as sensitive or confidential may be subject to investigation. All inquiries within the application and Personal History Questionnaire must be precise and thorough. Any instances of exaggeration, falsehood, or misleading statements may culminate in your disqualification as a candidate or, should you be hired, could result in your termination.

Preference is given to candidates who have at least three years of law enforcement dispatching experience and hold a Florida Department of Health Public Safety Telecommunicator Certification.

Requirements include, but are not limited to:

• High School graduation
• 2 yrs clerical and telephone experience
• Ability to speak clearly and distinctly
• Ability to discern an emergency from a non-emergency situation
• Ability to react quickly, calmly, and correctly in processing calls for emergency assistance
• Ability to simultaneously perform multiple tasks
• Ability to comprehend and carry out oral and written instructions
• Ability to obtain FCIC/NCIC certification
• Ability to monitor and comprehend FCIC and NCIC telecommunications systems in accordance with respective regulations
• Skills in typing and operating telecommunications equipment
• Operating two-way radio, telephone, and FAX equipment
• Ability to comprehend and carry out oral and written instructions
• Ability to establish and maintain effective working relationships with other employees and the public
• Ability to exercise tact, diplomacy, and courtesy in dealing with a variety of people
• Ability to work with minimal supervision

Or an equivalent combination of schooling, training, and experience that provides the required knowledge, skills, and abilities.

Supplemental Information

This position requires employees to work day, evening, overnight, rotating shifts, weekends, holidays, and emergencies.

Applicants will be asked to complete a Personal History Questionnaire (PHQ) and a pre-employment skills assessment, Criticall.

911 Dispatcher Orientation video below and Criticall Dispatcher Assessment Preparation.

We are an Equal Opportunity Employer.

The City of Aventura is an Equal Opportunity Employer.

Take a look at the City of Aventuras Benefits Guide

The City of Aventura offers a wide range of employee benefits, which include:

Health, Dental, Vision

• The city pays the entire cost of the employees health, dental, short-term disability, long-term disability, and life insurance.
• City pays 50% of employees dependent health and dental insurance
• The city pays 70% of employee-dependent health insurance for Police Officers and 50% for dental insurance.
• Health insurance is an HMO - Open Access Managed Choice POS plan offered through UnitedHealthcare
• Employees choose from a Dental PPO or HMO plan offered through Humana
• Vision plan for employees covering annual vision exam, glasses, lenses, or contacts through UnitedHealthcare

Life Insurance

• The city provides life insurance equal to 1 times the annual employees salary up to $50,000 through UNUM
• Employees can purchase additional term life insurance coverage at low term rates through UNUM

Retirement Plan

• The City contributes an amount equal to 14% of the salary to a defined contribution 401(a) Retirement Plan
• Employees begin vesting at 20% after one year and are fully vested after 5 years

Police Officer Pension Plan

• Sworn Personnel are in a Defined Benefit Plan: City Contribution 27.696%; Employee Contribution 10.775%
• Defined Benefit Plan: 22.5 years of credited service, regardless of age; or age 57 with 10 years of credited service; 5-year DROP
• Take a look at the Police Pension Plan Description

Voluntary Retirement Plans

• 457 pre-tax retirement plan
• Roth IRA retirement plan

Disability Insurance

• Long-term disability provides at least 50% of salary coverage up to $5,000/month.
• Short-term disability replaces a portion of earnings while unable to work due to non-work-related illness or injury.

Life Insurance

• City pays 1 times annual salary up to $50,000, including Accidental Death & Dismemberment policy

Voluntary Life Insurance

• Employees can purchase additional life insurance up to 5 times their annual salary as well as coverage for dependents.

Flexible Spending & AFLAC

• Employees can enroll in a pre-tax Flexible Spending Account for medical and dependent care expenses.
• AFLAC plans are available for purchase at group rates.

Holidays

• New Years Eve 1/2 Day
• New Years Day
• Martin Luther Kings Birthday
• Presidents Day
• Memorial Day
• Juneteenth
• 4th of July
• Labor Day
• Veterans Day
• Thanksgiving
• Day after Thanksgiving
• Christmas Eve 1/2 Day
• Christmas Day

Vacation Leave

• Employees with less than 4 years of service receive 80 hours of vacation per year
• Employees with 4-10 years of service receive 120 hours of vacation per year
• Employees with over 10 years of service receive 160 hours of vacation per year

Personal Leave

• Employees are entitled to 24 hours of personal leave per calendar year

Sick Leave

• Employees accrue 8 hours of sick leave per month
• Employees who do not utilize sick leave for a six-month period are eligible for an additional 8 hours of vacation
• Employees leaving the City are eligible for up to 100% payout for unused sick leave based on length of service up to a maximum of 800 hours

Bereavement Leave

• The City allows 32 hours of leave for in-state funerals and 40 hours for out-of-state funerals

Job Basis Leave

• Employees not eligible for overtime receive 5 days each year in recognition of the extensive number of hours worked in excess of normal working hours

Educational Reimbursement

• The City offers a 75% reimbursement of tuition costs for employees completing a course with a "B" or better
• Reimbursement is based on the tuition rate charged in the state university system.

Take Home Vehicles

• Police Majors
• Police Captains
• Detectives
• All Sworn Officers (may be subject to mileage charges based on place of residence)
• 911 Manager
• Crime Scene

Salary Incentives

• Based on unit assignments like FTO, Detectives, K-9, SWAT, Traffic, SRO, Marine Patrol
• Shift Differentials

Referral Incentive

The City aims to recruit the best candidates for its open positions, and we believe that our current employees are the most valuable sources for identifying new talent.

• $1,000 incentive for full-time hires
• $400 incentive for part-time hires

Discount Programs

A FREE employee perks and discount program that can help you save money on everyday products and services like clothing, electronics, event tickets, auto insurance, car rentals, and more.

• PerksatWork
• TicketsatWork

Police Officer & Police Communications Officer/Public Safety Dispatcher Recruitment Incentives

• Up to $2,000 for recruit reimbursement for recently graduated candidates from a Florida Certified Law Enforcement Academy.
• Up to $1,000 for an Out-of-State Law Enforcement candidate completing Equivalency of Training (EOT) to become a Certified Law Enforcement Officer in Florida.
• A $2,000 incentive will be paid to a PCO who successfully completes the Phase I Call Taker training.
• $2,000 for relocation allotment for any newly hired Police Officer who resides outside of either Miami-Dade or Broward County and relocates to either Miami-Dade or Broward County within six (6) months of hire.

Florida Law Enforcement Recruitment Bonus Payment Program

Florida Hometown Heroes Housing Program

01

Do you acknowledge that this position requires work during the day, evening, overnight, rotating shifts, weekends, holidays and emergencies?

• Yes
• No

02

Please select your years of experience as a Call Taker and/or Dispatcher in 911 Communications.

• No Experience
• Less than 1 year
• 1 to 3 years
• 4 to 6 years
• 7 to 9 years
• 10 years or more

Required Question

Employer City of Aventura

Address 19200 W Country Club Drive

Aventura, Florida, 33180

Phone 305-466-8900

305-466-8900

Website http://www.cityofaventura.com/jobs