Job Title
Public Safety Dispatcher - C
Pay Rate Min to Mid Range
Time Type
Full time
Summary
Duties and Responsibilities:
Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed
Enters call subject matter into computer and prioritizes calls for service
Enters all pertinent information regarding all calls for service into the Computer Aided Dispatch (CAD) system
Dispatches for all fire departments in unincorporated Bexar County for medical and fire responses
Maintains the location of all Fire Department, Fire Marshal and Office of Emergency Management personnel
Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance
Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information
Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
Maintains public safety responder location and en route status logs
Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
Performs related duties as required
Minimum Qualifications:
Graduation from High School or a General Education Development (GED) certificate
Skill in operating telecommunication equipment; skill in determining type and seriousness of calls
Skill to type 40 wpm with no more than 7 errors; Requires recent typing test; application will not be reviewed until typing test results are received (Typing tests may be administered by Department, Human Resources or Workforce Solutions Alamo Career Centers)
Ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; must have the ability to take on responsibilities and challenges; ability to lead, accept criticism, and deal calmly and effectively under high stress situations; ability to maintain effective working relationships with coworkers, Department/Division Heads, County employees, government agencies and the general public
Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date
Must pass a psychological exam
Must possess a valid driver's license
Must secure and maintain a favorable background investigation by the Bexar County Sheriff's Office or Bexar County Fire Marshal's Office
Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment
Must secure and maintain access to TLETS
Must clear a pre-employment physical and a pre-employment drug screen test
Must be available 24-hours a day, 7 days a week, unless on approved leave or by authorization
Must work weekends, holidays and perform shift work
May work more than 40 hours during the workweek
Working Environment and Physical Demands:
Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment
Occasionally moves items weighing up to 15 pounds
Occasionally moves about the office
Frequently communicates with others; must be able to exchange accurate information
Constantly operates a computer and other office productivity machinery
Positions self to perform essential functions
Must be able to remain in a stationary position
Working With Bexar County
Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee's spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.
Employee Benefits | Bexar County, TX - Official Website
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.