Public Safety Dispatcher II

Public Safety Dispatcher II

Salary

$88,753.60 - $104,832.00 Annually

Location

888 Washington Blvd., Stamford, CT

Job Type

Full Time

Department

Office of Public Safety, Health and Welfare

Division

Emer.Comm. 911

Opening Date

08/17/2026

Closing Date

9/25/2026 11:59 PM Eastern

Bargaining Unit

UAW

• Description
• Benefits
• Questions

JOB SUMMARY

Open only to current City of Stamford active Public Safety Dispatcher I

Under the direct supervision of a Public Safety Dispatch Supervisor, uses radio, computer terminal, or telephone to: receive and record reports of emergency and non-emergency information, complaints, messages, and requests for service, assistance, or coverage; transmit reports and messages to mobile units, persons or departments; and dispatch equipment and personnel to the location where service, assistance or coverage is needed. Functions as call-taker and/or radio dispatch operator for fire, police, or emergency medical service, as assigned. May act as a Public Safety Dispatch Supervisor. Is required to work evenings, nights, holidays, and weekends as assigned; does related work as directed.

Supervision Received: Under the direct supervision of the Public Safety Dispatch Supervisor.

Supervision Exercised: May act as a Public Safety Dispatch Supervisor in the absence of same.

EXAMPLES OF DUTIES

• Performs all the duties of a Public Safety Dispatcher 1.
• Performs related duties as required.
• Actively participates as a CTO (Communications Training Officer) for probationary new hires and completes Daily Observation Reports (DORs) as required.
• Provide training and instruction to PSD1s on new policies, procedures, and applications. Serves as a Subject Matter Expert (SME) for all related applications.
• Receives instruction in and familiarizes themselves with the duties and responsibilities of a Public Safety Dispatch Supervisor.
• Utilize programs for emergency verification including but not limited to Blue Light Cameras, Traffic Cameras, etc.
• Monitors Automated License Plate Reader (ALPR) and Zello for requests for information or request for assistance.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER ATTRIBUTES

• Ability to work with individuals from diverse backgrounds.
• Knowledge of the operation of radio and communications equipment.
• Knowledge of dispatching terminology, procedure, and equipment.
• Ability to effectively utilize departmental computer systems.
• Ability to remain calm under stressful circumstances.
• Ability to deal effectively with others.
• Ability to effectively train and instruct others.
• Ability to act as a Public Safety Dispatch Supervisor.
• Knowledge of, and ability to effectively utilize, all components of Emergency Medical Dispatch.
• Knowledge of the City of Stamford geography, including, but not limited to, streets, landmarks, and other prominent locations.
• Ability to find information in directories, manuals, and computer files.
• Ability to maintain logs and files.
• Ability to receive, clarify records, and input oral and written communications accurately and in a timely fashion.
• Ability to communicate effectively, orally and in writing.
• Ability to understand and follow oral and written directions.
• Proficiency in keyboarding.

MINIMUM QUALIFICATIONS

Minimum Qualifications: PROMOTIONAL

1. Three years of satisfactory service as a full-time City of Stamford Public Safety Dispatcher 1.

.

2. SPECIAL REQUIREMENT: As a condition of continued employment, must maintain all certifications as required of a Public Safety Dispatcher and within twelve months of promotion must obtain the Communication Training Officer (CTO) certification.

Minimum Qualifications: OPEN-COMPETITIVE

1. Three years of satisfactory experience working in a municipal public safety dispatcher operation as a telecommunicator of which at least one year was in a supervisory capacity.

2. At the time of appointment possess a valid Communication Training Officer (CTO) certification.

• It is the responsibility of the employee, as a condition of employment, to maintain all required certifications. Any lapse in a required certification shall be immediately reported to the employee's supervisor.

SCOPE EXAMINATION: The examination will consist of an evaluation of the applicant's education, training, and experience as submitted on the application and Training and Experience Questionnaire. The evaluation will be based on the relevance and depth of the applicant's background as it relates to the duties and minimum qualifications of the position.

There will be no written examination for this position. Applicants are therefore advised to provide complete and detailed information regarding their education, work history, and any specialized training or certifications relevant to the requirements of the position.

The City of Stamford offers a comprehensive benefits package that includes; health, vision, dental, defined benefit and/or defined contribution pension plans, free term life insurance, flexible spending accounts for healthcare, dependent care and commuter benefits. Sick bank and tuition reimbursement as well as training from the City of Stamford Training Institute.

Specific information regarding benefits are outlined in each Collective Bargaining Agreement or in the Pay Plan Document for pay plan employees.

Please click here for Union Contracts: Employee Information | Stamford, CT (stamfordct.gov)

If the position is a seasonal/temporary position, it is not eligible for union benefits.

01

How many years of satisfactory full-time service do you have as a City of Stamford Public Safety Dispatcher I?

• Less than three (3) years
• Three (3) years
• More than three (3) years

02

Do you currently maintain all certifications required for your position as a Public Safety Dispatcher?

• Yes
• No

03

Do you currently possess a valid Communications Training Officer (CTO) certification?

• Yes
• No

04

Describe your experience training, coaching, or mentoring other employees. Provide an example of how you have helped another employee learn a new procedure, application, or dispatch function. How did you determine whether the employee understood the information?

05

Describe your experience serving as a Communications Training Officer (CTO), including your experience training probationary employees, providing feedback, and completing Daily Observation Reports (DORs). What approach do you use when an employee is not meeting performance expectations?

06

The Public Safety Dispatcher II may be required to act as a Public Safety Dispatch Supervisor in the absence of the supervisor. Describe a situation in which you have assumed a leadership role or provided direction to coworkers. What was the situation, what action did you take, and what was the outcome?

07

Describe a particularly challenging or high-stress incident you have handled as a Public Safety Dispatcher. Explain how you maintained composure, prioritized competing demands, and ensured that accurate and timely information was communicated.

08

Describe a situation in which you received incomplete, unclear, or conflicting information during a call or radio transmission. How did you clarify and verify the information, and what steps did you take to ensure that the information entered into the system or communicated to responding personnel was accurate?

09

Describe your experience using technology or systems to verify an emergency or assist in determining the location or circumstances of an incident, such as cameras, ALPR, Zello, mapping systems, or other available resources. Provide an example of how you used such technology during an actual situation.

10

Describe your experience using the departments computer systems and applications. Identify the systems or applications with which you are proficient and provide an example of how you have used them to obtain information, support dispatch operations, or resolve a problem.

11

Describe a situation in which you were required to learn and apply a new policy, procedure, technology, or application. How did you learn the new information, and how did you ensure that you applied it correctly?

Required Question

Employer City of Stamford

Address 888 Washington Blvd.

P.O. Box 10152

Stamford, Connecticut, 06904-2152

Phone 203-977-4070

Website http://www.stamfordct.gov