Public Safety Dispatcher

Public Safety Dispatcher

Salary

$26.33 - $30.05 Hourly

Location

Police Department - 777 N. Galloway Avenue, Mesquite, TX

Job Type

Full-time

Job Number

2600091

Department

Police Technical Services

Division

Police Technical Services

Opening Date

03/02/2026

Closing Date

9/30/2026 4:00 PM Central

• Description
• Benefits
• Questions

GENERAL SUMMARY

Salary: $26.33/hr. to $30.05/hr. midpoint (Depending on qualifications)

To provide a variety of specialized and routine tasks in the provision of emergency and non-emergency communication services. To answer multi-line, 9-1-1 emergency and non-emergency calls and respond appropriately. To provide emergency dispatch services for the Police and Fire Departments for the City of Mesquite.

You can search for this positions full job description here.

SUPERVISION

• General supervision is provided by the Public Safety Dispatcher Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• All behaviors comply with the Code of Conduct and Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual.
• Follow all Police and Fire Department General Orders and SOPs.
• Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.
• Receive and process requests for Police, Fire, and Emergency Medical Services by analyzing and prioritizing emergency and non-emergency calls. Forward calls to appropriate departments and personnel.
• Assign appropriate public safety personnel to emergency and/or routine calls for service utilizing a computer aided dispatch system (CAD).
• Receive, transmit, and update pertinent information on all calls for services including those in progress and those involving other agencies; monitor activities of Police, Fire and Emergency Medical Service personnel; maintain the location and call status of all emergency units during an assigned dispatch shift.
• Operate a multi-channel public safety radio system.
• Coordinate mutual aid requests.
• Communicate with hearing/speech impaired citizens by operating TTY/TDD equipment.
• Receive and process Text to 9-1-1 calls.
• Provide pre-arrival medical instructions on medical emergency calls.
• Operate NCIC/TCIC computer system; enter data; retrieve pertinent information; relay information to emergency personnel; purge printouts from NCIC/TCIC system; maintain computers and related equipment; verify reports and data entered during shift; validate entries.
• Contribute to a positive work culture.
• Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the Communications Section.
• Gain and maintain basic knowledge of geography for the City of Mesquite and the surrounding area.
• Act as a liaison between the Mesquite Police and Fire Departments and other city departments or governmental agencies.

OTHER DUTIES AND RESPONSIBILITIES

• Monitor jail alarms and other city systems as required.
• May search prisoners.
• May witness statements by witnesses, prisoners or suspects.
• May participate in internal and external training exercises and programs; may assist in training of new personnel.
• May monitor the weather.
• May fill out status and activity reports at the close of each shift; complete other pertinent reports as assigned.
• May maintain and update call list for after hours emergency and non-emergency response personnel.
• May supervise and monitor assigned personnel in the Technical Services Division of the Mesquite Police Department; assign and coordinate activities and operations of communications services; train staff and maintain personnel records for division; advise and participate in hiring, disciplining, evaluating and terminating staff.
• Meet the Citys driving standards.
• Perform other duties as assigned.

MINIMUM JOB REQUIREMENTS

EDUCATION

• High School Diploma or GED

EXPERIENCE

• No experience required
• Ability to type 35 wpm, testing required

LICENSES AND CERTIFICATES

• Possession of a valid drivers license.
• The ability to obtain certification as a Telecommunications Officer by the Texas Commission on Law Enforcement (TCOLE).
• Candidates must be a U.S. Citizen and be 18 years of age or older.

WORK SCHEDULE

• The 911 Dispatch Center is a 24 hour-7 days per week operation. Due to the nature of the Public Safety Dispatcher position, applicants must understand that rotating shifts during training will occur on a month-to-month basis during the first year of employment. If hired you will work a variety of shifts while in training, once you have completed training you will be able to bid to a set shift.

If you are offered the position of Public Safety Dispatcher, you are agreeing to work:

• 10-hour shifts, 4 days per week
• Holidays (if scheduled as a normal working day)
• Weekends
• Deep Nights
• Evenings
• On Call for Disasters
• Rotation of shifts while in training

You must be able to work the following rotating shifts on a month-to-month basis during the first year of employment:

SHIFT SCHEDULES:

• 6am-4pm
• 8am-6pm
• 10am-8pm
• 12pm-10pm
• 4pm-2am
• 8pm-6am
• 10pm-8am

This position requires a one-year probationary period due to length of training program.

A total of four months can be spent on Channel One training. Failure to obtain proficiency in Channel One in the four-month period will result in a non-disciplinary termination of employment. Additional training periods may be approved at the discretion of the Department Director.

Minimum typing speed at the completion of Channel One training must be 45 wpm.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

Full Time Employees:

The City of Mesquite offers the Zero Premium, Employee Only Benefits under the following plans: High Deductible Medical Plan, Dental HMO Plan, Vision Plan, and Life Insurance.

The City is self-insured and offers a choice of two medical plans: HSA, and High Deductible Medical Plans through Blue Cross Blue Shield of Texas. Employee medical coverage goes into effect the first day of the month following 30 days of employment. Coverage is available to all full-time employees at group rates. Employees enrolled in the Citys self-insured medical plan also have access to the Mesquite Employee Health Center (MEHC) clinic and pharmacy.

The City offers three dental plan options: a managed plan (DHMO), an indemnity plan (DPPO), an enhanced indemnity plan (DPPO Enhanced). Coverage is available to all full-time employees at group rates.

The City offers free Vision Insurance to all employees. Dependents can be added for an additional fee.

Basic Group Life Insurance protection is provided to eligible full-time employees in the amount of two times the annual salary as recorded at the beginning of each year. The following voluntary benefits are available to full-time employees: Supplemental Life, AD&D Insurance, Cancer Insurance and Long-Term Disability

Texas Municipal Retirement System (TMRS): All employees appointed to positions designated to work 1,000 hours or more per year must participate in the TMRS. TMRS is a qualified tax-deferred retirement plan under Section 401 of the IRS. Seven (7) percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the City provides 2-to-1 matching contributions.

Other benefits include Social Security, Tax Saver Program (Section 125 Flexible Spending Account), Deferred Compensation Plans, Direct Deposit, Paid Holidays, Paid Vacation, Sick Leave and Personal Leave.

For more information about the City of Mesquites employee benefits, please visit: http://www.cityofmesquite.com/hrbenefits

01

Select the option that best represents the highest level of education you have achieved.

• Less than High School completion
• High School or GED equivalency on hire date
• Technical or Community College attendance
• Technical School completion
• Associates Degree
• Bachelors Degree
• Masters Degree
• Ph.D.

02

Can you type 35 WPM?

• No
• Yes

03

Do you have a valid drivers license?

• Yes
• No

04

Are you eligible to work in the United States?

• Yes
• No

05

Are you currently a United States citizen?

• Yes
• No

06

Are you at least 18 years of age or will you be at the time of hire?

• Yes
• No

07

Have you ever been convicted of an offense with the grade of felony?

• Yes
• No

08

Have you ever been placed on court ordered community supervision or probation for an offense of the grade of felony?

• Yes
• No

09

Have you ever been convicted of any family violence offense?

• Yes
• No

10

Are you prohibited by state or federal law from possessing firearms or ammunition?

• Yes
• No

11

Have you every operated a vehicle while impaired by the use of alcohol or any other substance?

• Yes
• No

12

If yes, how long ago was the last incident you operated a vehicle while impaired by the use of alcohol or any other substance?

• Not applicable
• Less than 6 months
• More than 6 months to less than 1 year ago
• 1 to less than 3 years ago
• 3 to less than 5 years ago
• 5 or more years ago

13

Have you ever used or tried cocaine?

• Yes
• No

14

Please select the most recent date of cocaine use:

• Not applicable
• Less than 3 months ago
• 3 to less than 6 months ago
• 6 to less than 9 months ago
• 9 to less than 12 months ago
• 1 year or more ago

15

If yes, how many times in your lifetime have you used or tired cocaine?

• Not applicable
• Less than 3 times
• 3 to less than 7 times
• 7 to less than 10 times
• More than 10 times

16

Have you ever used or tried heroin?

• Yes
• No

17

If yes, select the most recent date of heroin use:

• Not applicable
• Less than 3 months ago
• 3 to less than 6 months ago
• 6 to less than 9 months ago
• 9 to less than 12 months ago
• 1 year or more ago

18

Have you ever used or tried hallucinogenic drug?

• Yes
• No

19

If yes, select the most recent date of hallucinogenic drug use:

• Not applicable
• Less than 3 months ago
• 3 to less than 6 months ago
• 6 to less than 9 months ago
• 9 to less than 12 months ago
• 1 year or more ago

20

Have you ever intentionally used or tried ecstasy?

• Yes
• No

21

If yes, select the most recent date of ecstasy use:

• Not applicable
• Less than 3 months ago
• 3 to less than 6 months ago
• 6 to less than 9 months ago
• 9 to less than 12 months ago
• 1 year or more ago

22

If you are a current City of Mesquite employee, have you been employed in your current position with the City for at least 3 months? Please indicate the option that best represents your current status.

• I am NOT a current City of Mesquite employee
• I am a current seasonal employee with the City
• Yes, I have been in my current City position as a full time or part time employee for at least 3 months
• No, I have not been in my current City position as a full time or part time employee for 3 months

23

If selected to move forward in the hiring process, I understand that I will be subject to passing a polygraph test. Deception of information provided will result in disqualification. By submitting this application, I affirm all information provided is true and correct.

• Yes
• No

Required Question

Employer City of Mesquite

Address 1515 N Galloway Ave

Mesquite, Texas, 75149

Phone 9722166218

Website http://www.cityofmesquite.com