Public Safety Emergency Communications Supervisor, Grade N23

Public Safety Emergency Communications Supervisor, Grade N23

Salary

$78,929.00 - $126,097.00 Annually

Location

100 Edison Park Dr Gaithersburg MD 20878 USA

Job Type

Permanent

Job Number

2026-00439

Department

Department of Police

Division

POL 47 MSB Communications Division

Opening Date

07/28/2026

Closing Date

8/4/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About the Position

• This Position is ONLY Open to Montgomery County Government Employees:

(1) Current Montgomery County Government?employees;

(2) Montgomery County employees who were affected by reduction-in-force and currently have RIF priority?rights;

(3) Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or

(4) Active Project SEARCH Interns or former Montgomery County Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.

The?anticipated?salary range for this position is?$76,742 (minimum) - $122,603?(maximum)

WHO WE ARE

The Montgomery County Police Department (MCPD) is made up of approximately 1,300 sworn officers and approximately800support personnel. The Police Department was established in 1922, and today is responsible for providing service to a County with a population of over one million people.

WHO WE ARE LOOKING FOR

This position is for current Montgomery County employees who work in the Montgomery County Police Communications Division.

This position requires the ability to work rotating shift work, work holidays, and work mandatory overtime in a 24/7 environment.

Due to the key job responsibilities, this position is not qualified to telework and is an in-person, on-site position only.

This position is essential and will require working during all types of weather.

What Youll Be Doing

This is a first level supervisory full performance multi-discipline public safetyemergencycommunicationspositionoperatingin a 9-1-1 emergency communications center and providing mission critical supervision for Public Safety Emergency Communications Specialists(PSECS)assigned to call taking and dispatching services. Additionally, this position is responsible forensuring thevital link between the general public and law enforcement, fire, emergency medical, and animal control providers in response to 9-1-1 or non-emergency calls concerning public safety mattersis maintained and the appropriate services are rendered in a timely manner.

• Supervising daily operation of a shift of PSECS working in a 24/7 mission critical environment in three operational areas, multiple-discipline 9-1-1 emergency and non-emergency call taking, law enforcement dispatch, and Fire/EMS dispatch.
• Live monitoring of call taking and dispatching to endure proper handling.
• Addressing minor complaints from employees andthe public.
• Responding to employee questions about situations not covered by SOP's, interpreting existing guidelines to provideappropriate coursesof action.
• Communicating new policies/procedures and special operations/events to employees.
• Coordinating schedule adjustments foremployeesas neededandactingonleaverequests; developing and implementing overtime sign up schedule and updating daily scheduleassignments;coordinatingdailyassignment rotations, breaks andmealtimes, to ensure sufficient staffing is maintained to meet operational needs;and authorizing overtime assignments.
• Providing coaching, mentoring, andcareerdevelopmentforemployees; recommendingemployees for training andcareerdevelopment opportunities.
• Conductingquality assurance reviewsof call taking/dispatchingrecordingstomaintainquality control.
• Evaluating and counselling employeesregardingtheir work performance;reviewing and approvingemployee'stimecardsand use of leave.
• Performing mid-year and annual reviews for assigned employees.
• Providingrecommendationsconcerning special employee recognition and disciplinary measures.
• Making referral as needed to the ECC Social Worker.
• Ensuring assigned employees are current with all required certifications,licensuresandtrainings.
• Ensuring all safety requirements are followed.
• Monitoringtheadjustment of training of new employeesand monitoringCommunications Training Officersin theirperformance and interactionswith trainees.
• Interviewing and evaluating applicantsfor various positions,as well asprovidehiring recommendations to higher authority.
• Ensuringinquiriesfrompolice, fire/rescue,regulatoryagencies,and citizensare promptly and correctly addressed.
• Maintainingpersonalcalltakeand dispatch skill levels;providing back-up 9-1-1 call takingand dispatchas neededtomaintainstandards.
• Maintainingandmonitoringelectronic communication with multiple municipalities, surroundingjurisdictions, County agencies, fire/rescue units,patroland specialized law enforcement officersoperatingacross over 200 radio talk groups.
• Supervising communications support for major events/disasters between police, fire/rescue,and other public safety agencies.
• Ensuring that computerized radio, telephone, and data transmission systems are properly functioning.
• Conducting routine testing and diagnostics to assure proper functioningof all radio, phone, and other communication systems;initiatingtroubleshooting of software and hardware problems related to automated public safety communications equipment and notifyingappropriate supportstaff, vendors/County agencies when problems occur.
• Responding to priority requestsfor 9-1-1 phone and public safety radio talk group audio recordings requested.
• Monitoringcommunication with pursuing law enforcement officers by ground and air.
• Preparing, advising, reviewing, and recommending changes to existing andproposed SOP's that govern the work of the Communication Division.
• Conducting tours of the Communication Division to County personnel and authorized visitors.
• Conducting daily facility checks of the active Emergency Communications Center facility.
• Making notifications regarding predetermined type incidents via telephone and text to various individuals and/or groups.
• Participate on various workgroups, committees, special details, and attend meetings which may occur outside of your normal work schedule.

Minimum Qualifications

This Position is ONLY Open to Montgomery County Government Employees

Experience: Thorough (five (5) years) experience working in Montgomery County communications center including two years as a Public Safety Communications Specialist III, Public Safety Communications Specialist IV or as a Senior Public Safety Emergency Communications Specialist

Education: Graduation from high school or High School Certificate of completion recognized in the State of Maryland. Completion of 1,920 hours of Montgomery County Police Emergency Communications Center (ECC) classroom and practical training.

Equivalency:

None

LICENSE: Upon Completion of Probationary Period :Possession and maintenance of CPR certification; Law Enforcement Dispatch, Fire Dispatch, and Emergency Medical Dispatch Protocol System certifications; State of Maryland Emergency Medical Dispatch license; METERS/NCIC certification; Communications Training Officer Certification must be obtained by the completion of the probationary period.

Preferred Criteria, Interview Preferences

• Cleared and independent in both Police Dispatch and Fire Dispatch for at least 1 year at the time of selection

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

Are you a current Montgomery County Government Employee?

• YES
• NO

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr