Public Safety Switchboard/Dispatcher

Public Safety Switchboard/Dispatcher

Job Overview

The Public Safety Dispatcher answers Public Safety emergency and non-emergency calls, and College switchboard calls. The Public Safety Dispatcher reports to the Operations Manager. This is a full-time position and pays $20/hr.

Responsibilities:

Responsible to the Operations Manager for performing dispatch and switchboard duties during the day. Ensures that all calls are answered and Public Safety radio traffic is monitored.

Duties:

Answer Public Safety phone calls, monitoring emergency lines and other office lines.

Dispatch Public Safety Officers to a variety of calls for service, acting as a liaison between officers and the caller.

Enter calls into ARMS (Automated Records Management System) and monitor officer activity.

Answer College switchboard calls, assisting with directory information and transferring calls. Answers and monitors all Switchboard calls, assists callers with directory information, and transfer calls as necessary. Provides general campus information representing the college in a professional and friendly manner.

Answers Public Safety phone calls, monitoring emergency lines and other office lines. Instructs callers with proper responses to various emergency situations. Gathers relevant information in order to efficiently dispatch officers. Takes messages for Public Safety personnel.

Dispatches Public Safety Officers to a variety of calls for service. Operates a base radio system communicating information to officers. Acts as a liaison between officers and the caller. Records all calls dispatched into ARMS (Automated Records Management System). Monitors officer activity and periodically checks officer status.

Familiar with Proximity access control system including Enabling/Disabling doors. Create and replace Programs electronic keyID cards for students, employees and visitors, Faculty and staff.

Monitor doors on proximity access control system.

This job description is intended to represent key areas of responsibilities; specific assignments may vary from time to time, and other duties may be assigned.

Professional Qualifications:

• Two years related experience and/or training; or equivalent combination of education and experience.
• Computer literate within basic tools including Microsoft Office.
• Ability to learn and apply new information and instruction quickly and accurately.
• Good interpersonal and communication skills. Ability to articulate and convey information in a clear concise manner.
• Ability to organize information and files.

Faith Qualifications

• Affirmation of the Wheaton College Statement of Faith as a faithful expression of one's own theological convictions
• Affirmation of the biblical standards for Christian character and God-honoring behavior described throughout the Wheaton College Community Covenant, and promise to adhere to them in personal practice
• Support of the Wheaton College Christ-Centered Diversity Commitment, the Gender Equity Vision Statement, and the College's Convictions on Human Sexuality. These commitments can be found on the Wheaton College website.

Physical Requirements:

The employee is regularly required to sit, stand and move about the room to work at various machines for programming cards. The employee must be able to speak clearly on the telephone and radio as well as hear clearly to receive calls. The employee must be able to see various computer screen styles as well as look up reference material in binders and flipcharts on the desks.

FLSA Status - Non Exempt

Updated October 2020