Public Safety Telecommunicator Project Coordinator

Job Overview:

Pay Range: $63.07hr - $68.07hr

Requirement/Must Have:

• Experience working for a state health department.
• Possess a high school diploma.
• At least 6 months' experience with the organization.
• At least 1 year of experience reviewing and approving 911 Public Safety Telecommunicator (PST) Training Programs.

Responsibilities:

• Oversee contractor staff responsible for PST renewal processing, ensuring that all assigned tasks are completed in accordance with organizational procedures.
• Receive and organize renewal applications.
• Manage correspondence and conduct data entry.
• Perform related administrative work.
• Oversee administrative processes related to 911 Public Safety Telecommunicator Training Program approvals and renewals.
• Conduct application reviews and monitor for compliance with statutory requirements.
• Support staff in processing initial and renewal program applications.
• Assign daily and weekly workloads to PST renewal contractors and monitor progress to ensure completion within required timelines.
• Coordinate and support activities to ensure that federal and state funding is used efficiently and effectively and established timeframes are adhered to.
• Review contractor outputs for accuracy and completeness.
• Ensure contractors track and report weekly work hours as required.
• Provide ongoing process guidance and resolve bottlenecks.
• Coordinate with staff on workflow adjustments and procedural clarifications.
• Oversee and support the processing of 911 PST Training Program initial approvals and renewals, including coordinating application intake and tracking review progression.
• Assist with compliance verification and ensure consistent application of statutory and procedural requirements.
• Serve as the primary liaison between the Contract Manager, Licensing and Investigations Unit Manager, and contract personnel.
• Create a weekly summary report detailing contractor performance, processing volume, challenges encountered, and any proposed improvements.
• Escalate operational risks, deficiencies, or data security concerns immediately.
• Evaluate current renewal processing workflows and identify opportunities to enhance efficiency, accuracy, or turnaround time.
• Recommend standardized procedures and quality assurance methods.
• Assess and recommend improvements to administrative processes associated with PST Training Program approvals and renewals to support consistency, accuracy, and compliance.

Skills:

• Project Management.
• PST Renewal Processing.
• Compliance Monitoring.
• Administrative Support.
• Workflow Optimization.
• Quality Assurance.

Qualification And Education:

• High school diploma.