Public Service Associate - Assessing Services

Public Service Associate - Assessing Services

Salary

$46,720.00 - $73,000.00 Annually

Location

Hastings, MN

Job Type

Full-Time

Job Number

7418.26.004

Department

Assessing

Opening Date

09/03/2026

Closing Date

9/17/2026 4:30 PM Central

• Description
• Benefits
• Questions

General Description

POSTING TYPE: Open Competitive

DEPARTMENT: Assessing Services

HOURS: Full-time

PREFERRED HIRING RANGE: $46,720 - $58,400 (Grade 104)

SALARY RANGE: $46,720 - $73,000

LOCATION: Hastings

UNION: Non-Union

CLOSE DATE: Thursday, September 17, 2026, at 4:30 p.m.

The Public Service Associate is responsible for performing a wide variety of daily customer service-oriented job functions involving the specialized knowledge of regulatory and statutory requirements, operating procedures, and software programs. Responsible for performing a variety of technical duties including reviewing, approving, and processing of applications, handling of confidential documents, conducting research, providing assessment and property tax program information, special projects, and other general office duties.

Who We Are

Dakota County is Minnesota's third largest county and home to more than 400,000 residents. We strive every day to achieve excellent public service, with a focus on four values: Service, Integrity, People, and Innovation.

Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.

Minimum Qualifications

• High school diploma or equivalent GED, AND
• Two years office experience, which MUST include:
• working directly with the public in an office setting, AND
• working with personal computers in an office setting.

PREFERRED EXPERIENCE BEYOND MINIMUM QUALIFICATIONS:

• Up to two (2) years experience working in business, accounting, or real estate training beyond high school.

Duties & Responsibilities

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the positions management approved work schedule is required for all positions.

• Respond to and provide timely and effective service to a wide variety of public inquires by phone, email, or in person. Investigate, instruct, assess, and determine the appropriate action for each customer contact.

• Identify and provide appropriate formula and accurate technical information relating to property values, classifications, exclusions, tax capacity calculations, other tax calculations or services offered by Assessing Services.

• Coordinate data with internal and external contacts for efficiency and accuracy when needed. Coordinate with Taxation staff for errors and tax changes in appeals. Coordinate with Records staff for property divisions, ownership and eCRV records.

• Research and analyze documents and a wide variety of property tax program applications for accuracy and compliance with statutes. Approve, deny, or return applications or documents, as appropriate if additional information should be requested. Determine eligibility of tax programs and process records and applications accurately by entering information into computer system. Understand and interpret terminology across multiple computer systems.

• Perform specialized technical duties and processes in multiple areas such as building permits, manufactured home ownership, Certificate of Real Estate Value.

• Determine and update public and non -public records utilizing technical applications. Access and retain confidential information, determine, and maintain proper usage and storage of information related to property tax applications and programs. Appropriately amend, scan and file documents according to retention schedule.

• Perform duties such as correspondence, letters, forms, emails, spreadsheets, and proofing, verifying information and preparing mailings. Process outgoing mail and distribute incoming U.S. and interoffice mail. Process records retention and ability to retrieve information from storage.

• Assist in cross-training and training of new staff, as well as other general office duties. Finalize and verify edits and reports that they are complete according to state statutes and county policies. Utilize various internal and state systems for completion of work.

• Recommend improvements and testing to streamline processes, and automation of work and processes. Assist in development of Procedure Documents.

• Participate in team meetings and projects.

• Performs other related duties as required or assigned.

Knowledge, Skills & Abilities and Work Environment

• Ability to perform complex problem-solving skills involving identifying, analyzing, and researching parcel specific system related issues.

• Ability to prioritize and organize work, meet deadlines, multitask and process work in an efficient manner and maintain a positive attitude in a busy work environment.

• Ability to determine program eligibility for numerous property tax programs. Process building permits, various appeals, and recommend qualified sale processing. Manufactured home update and balance property splits and combinations.

• Knowledge and understanding of office policies and procedures, regulations.

• Knowledge of and ability to interpret Minnesota statutes and rules., procedures and practices.

• Ability to interpret appraisal terminology.

• Ability to establish and maintain effective working relationships with other employees and the public.

• Understand and administer statutory and department policies and requirements.

• Ability to listen carefully and balance conversation to customer needs.

• Ability to analyze and interpret workflow and processes.

• Ability to compose correspondence using correct grammar.

• Knowledge of business grammar and verbal and written communication skills.

• Ability to understand, instruct and explain in layperson terms: instructions, policies, statutes, rules, procedures, websites and systems to the public.

• Ability to work independently, analyze information and make independent decisions.

• Knowledge of accounting principles, practices, and procedures.

• Ability to operate a personal computer, various programs and software and other various office machines.

• Ability to engage and collaborate in a team environment.

WORK ENVIRONMENT: Work is performed within a County office building. Lifting requirement of up to 25 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating or computer work. Equipment used may include, but is not limited to computer, calculator, telephone, copy and fax machine.

Benefits

• Comprehensive and affordable medical, dental, vision, and other benefits
• Excellent work-life balance
• Generous paid time off (accrual rate starts at four weeks per year)
• Eleven paid holidays and one floating holiday each year
• Pension with a generous employer contribution
• Ability to work from home some of the time

Selection Process

• You submit an online application that includes supplemental questions
• We assign you a score based on your qualifications
• Top scoring candidates are referred to the hiring manager for interview consideration
• We conduct interviews and reference checks before extending an offer
• We extend an offer and conduct background checks

Visit our Benefits site for more information.

01

• Applicants for this recruitment will be rated based on their answers to the supplemental questions listed below and application materials. It is IMPERATIVE that information provided on the application and resume are detailed and clearly outline your work experience & skills. They must also support and/or match answers to the supplemental questions. Please initial the box below to CONFIRM that the information provided is accurate and true to the best of your knowledge. Falsification may result in disqualification from consideration for this and subsequent recruitments with Dakota County for up to three years.

02

Please select which best describes your highest level of education completed. Degrees or credits must be completed by the close of the posting.

• Bachelors Degree or above
• Associates degree
• High School Diploma or G.E.D.
• I do not have a HS Diploma or G.E.D.

03

Do you have previous work related Government/Public Sector office experience? (i.e. city, county, state, or federal)

• Yes
• No

04

Select your total years of related work experience working directly with the public in an office setting. Count only full years of experience. This experience must be listed on your application.

• Less than 1 year
• 1 year
• 2 years
• 3 years plus

05

Select your total years of related work experience working with property tax or real estate documents and transactions. Count only full years of experience. This experience must be listed on your application.

• Less than 1 year
• 1 year
• 2 years
• 3 plus years

06

Select your total years of related professional work experience working with computers in an office setting. Count only full years of experience. This experience must be listed on your application.

• Less than 1 Year
• 1 year
• 2 years
• 3 years plus

07

Select the statement below that best describes your work preferences.

• I prefer working primarily with the public.
• I prefer working primarily on the computer.
• I prefer working with the public and on the computer equally.

08

Identify if you have 6 months or more work related experience using the Microsoft Office Products. Select all that apply.

• Outlook
• Word
• Excel
• PowerPoint
• Access
• No experience, but willing to gain.

09

Are you proficient in another language? Check all that apply:

• Speak
• Read
• Write
• Not proficient in another language.

10

If proficient in another language, identify the language and years of experience. If not, please indicate NONE.

11

The full salary range for this position is $46,720 - $73,000 and preferred hiring range is $46,720 - $58,400 annually. The amount that is offered is dependent on the candidates' overall skills, education, experience and internal equity. The offer would also include the Countys benefits package.

Taking that information into consideration, what would be the minimum salary youd accept if selected for the position?

12

Your response to this question will help Dakota County evaluate the effectiveness of recruitment sources for this specific position. Please select the one source that most closely describes how you first learned about this opportunity.

• Facebook
• Friend, Family or Colleague
• Indeed
• Job Fair or Dakota County Event
• Job Interest e-mails from Dakota County
• League of Minnesota Cities
• LinkedIn
• Diversityjobs.com
• Minnesotaworks.net
• Minnesota Association of Counties
• Monster
• Professional Association Website
• Referred by a Dakota County Employee
• College Website, Instructor, Career Services
• Dakota County Website
• Other

13

If you selected Other, please indicate where you heard about this opportunity with Dakota County.

14

Please initial the box below to CONFIRM that you have reviewed, understand and possess the minimum qualifications for this position.

Required Question

Employer Dakota County

Address Administration Center

1590 Highway 55

Hastings, Minnesota, 55033-2372

Phone 651.438.4435

Website http://dakotacountymn.gov