Background Investigation, Computer Systems, Federal Laws and Regulations, High School Diploma, Material Moving, Office Equipment, Physical Demands, Record Keeping, Reporting Skills, Security Clearance, State Laws and Regulations, Telephone Skills
Public Service Officer
Salary
$34,091.20 Annually
Location
Police Investigations, Lubbock, TX
Job Type
Full-Time
Job Number
P510-5731
Department
Police Department
Division
5731 - Police Investigations
Opening Date
06/06/2026
Closing Date
6/19/2026 5:00 PM Central
Summary
Assists callers and visitors requesting non-emergency police services. Greets the public entering the Police department lobby and provides them with information or gives them directions as needed.
Essential Functions
- Answer non-emergency telephone lines and assist visitors. May answer emergency calls as required. Must be able to accurately enter various types of information into the departments computer system;
- Keeps records of activities and prepares reports concerning crimes, complaints, accidents, and investigations.
- Determine the nature of the request and take appropriate action. Refer request for service to appropriate division or agency as necessary;
- Interview callers or visitors to obtain necessary information. Must have knowledge of various Federal, State, and Municipal laws to determine the appropriate response. Must have the ability to talk on the phone or in person and record information directly into a computer system;
- Maintain records on activities, reports, requests for service, etc...Perform certain functions required by the Municipal Court.
- Perform various duties at the Police public desk and in the records section as assigned;
- Perform related duties as assigned.
Qualifications
Completion of a high school diploma or the equivalent with an additional one year responsible experience involving public contact; or any combination of relevant education and experience which provides the following:
Knowledge and Abilities
Knowledge of:
Ability to:
- Determine the nature of service required;
- Speak clearly;
- Write clearly, concisely and legibly;
- Interview callers or visitors to obtain necessary information;
- Learn police department procedures;
- Read and understand various laws; apply basic laws to actual situations;
- Adapt to various situations which include dealing and communicating with people under stress;
- Process information from several sources and work under stress;
- Operate standard office equipment including computers;
- Pass an extensive background investigation to receive security clearance;
- Wear a distinctive uniform identifying you as a Police department employee;
- Work flexible hours
Physical Requirements
- Frequently walk and stand
- Frequently flex upper trunk forward, partial flexing of knees
- Frequently lift and carry up to 10 pounds
- Frequently push and pull objects
- Frequently rotate upper the trunk to the right or left while sitting or standing
- Frequently reach above, at, or below shoulder height
- Continuously talk, see, and hear
The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click here.
Employer City of Lubbock
Address 1314 Avenue K
Lubbock, Texas, 79401
Phone 806-775-2303
Website http://www.mylubbock.us