Public Services Coordinator

Position Details

Position Information

• Position Title: Public Services Coordinator
• FLSA Classification: NE
• Reports to: Public Services Librarian - Allen Library
• Salary Range: H1
• Weeks Per Year: 52
• Work Week: 40 hours

Position Summary Assumes responsibility for delivering a collaborative and high-impact customer-oriented service experience to patrons of the Allen Library, a music and dance library, assisting with reserves and stacks as well as for providing oversight to the daily operations of the circulation desk. Performs all duties in full support of the Universitys mission, understanding that the positive and effective execution of these duties are instrumental to the education of the Universitys students.

Hiring Range Budgeted hourly rate is 18.60 to 20.85 depending upon experience.

Key Responsibilities

• Provides quality customer service to Allen Library patrons, assisting with a variety of routine library inquiries and/or issues regarding music and dance materials.
• Instructs patrons in use of the online catalog.
• Schedules, trains, supervises, and provides daily support to student employees working at the circulation desk.
• Assists in the management of circulation desk activities, including implementing and communicating library use policies to all patrons as well as resolving loan problems.
• Monitors overdue and lost library materials, including fines, fees, and lost item replacements.
• Oversees Allen Library audio-visual, electronic, photocopier, and print equipment circulation, use, maintenance, and reservations.
• Resolves equipment and room issues in collaboration with Information Technology Services, The Hartt School, and university calendar managers.
• Maintains Allen Library public spaces and stacks, including shelving and inventories.
• Supervises students shelving.
• Assists with receiving, storage, and assessment of in-kind gifts in compliance with established University guidelines.
• Prepares and processes print and audio/video library course reserves.
• Establishes, cultivates, and maintains effective working relationships with faculty to effectively support reserve processes and procedures.
• Participates in the development of interactive library systems, including testing, problem identification, reporting, and recommendations related to circulation and course reserves, especially as pertains to music needs.
• Assists in Allen Library outreach activities, including but not limited to displays, social media, events, and book sales, and serves as an active member on the Libraries outreach committee.
• Collects and maintains relevant statistics, including monthly and annual circulation figures, fines paid, and monies collected.
• Provides statistical information to appropriate parties, including the Head of Allen Library and the Public Services Librarian, for use in ad hoc and/or annual reports.
• Participates in University local and regional professional development seminars and trainings.
• Participates in and/or supports departmental projects as necessary and/or appropriate.
• Performs other duties as assigned.

Posting Detail Information

• Posting Number: PS1181P
• Working Conditions: Normal Office Situation. May work evenings and/or weekends.

Education Associates degree or Two-year University equivalent required in music or comparable combination of education, training, or experience.

Physical Effort Typically sitting at a desk or table. Intermittently sitting, standing, stooping. Moderate lifting or carrying 26-50 lbs.

Special Skills The ability to work effectively with diverse groups. Demonstrated knowledge of music and/or experience handling music-related material.

Desired Start Date: [Not Specified] Position End Date (if temporary): [Not Specified] Close Date: Open Until Filled

Special Instructions Summary Quick Link for Internal Postings: https://hartford.peopleadmin.com/postings/7670

Supplemental Questions

• Required fields are indicated with an asterisk.
• What is the highest level of education attained?
• GED
• High School Diploma
• Technical School
• Certification or Apprenticeship
• Associates Degree
• Bachelors Degree
• Masters Degree
• Knowledge of a highly advanced professional discipline (e.g., Ph.D, M.D., J.D.) or equivalent doctoral degree required.

How did you hear about this employment opportunity?

• Public Job Posting
• Internal Job Posting
• Agency Referral
• Advertisement/Publication
• Personal Referral
• Website
• Other

Documents Needed to Apply

• Required Documents: [Not Specified]
• Optional Documents:
• Resume
• Cover Letter
• Letter of Recommendation
• Staff Statement on Inclusive Excellence and Belonging