PUBLIC SERVICES MANAGER III - WEST PARK

HOURS: Minimum of five 7.5-hour days per week based on operational need. Management may include extended hours for anchor or hub locations and off-hour meeting room use.

PAY GRADE:7 ($77,825.00)

LOCATION: West Park Campus

EXTERNAL POSTING OPEN UNTIL FILLED

Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge.

The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patrons and staff.

JOB SUMMARY:This position is responsible for the day-to-day operation of an anchor or hub library branch including, but not limited to, supervising staff; performing community outreach and engagement efforts to increase the use of Library services and programs; and collaborating with other departments and staff. Must strive to meet the Library’s mission, exemplify its core values, and exercise appropriate discretion and judgement. 

 JOB REQUIREMENTS:

Education: Master’s Degree required.  Master’s degree in Library and Information Science from an ALA accredited college or university strongly preferred.    

EXPERIENCE:

• Four years’ supervisory experience required, preferably in a union environment.  
• Five years’ library public service experience required, preferably in a metropolitan setting.

Technical Expertise:

• Knowledge of library theory, standards and best practices.  General principles and objectives of information technology systems and programs.   
• Accomplish goals and tasks through others by delegation, follow-up and oversight. 
• Ability to work as part of a team and work effectively with persons and communities from diverse cultural, social, and ethnic backgrounds.  
• Experience working with all levels within an organization is required.
• Experience modifying and adapting existing programs, services, policies and processes to meet changing needs and expectations is required. 
• Working with community leaders, public officials, and other community stakeholders is preferred.
• Experience managing budgets, resources and people is required.    
• Experience in public library, public-sector, and a union environment is preferred.
• Proficiency in MS Office or similar software is required. Relevant business management systems such as general ledger, HRIS, CRM, etc., is preferred. 

Certifications: N/A

Driver License: Required

Other License: N/A

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:

• Coordinate, schedule, supervise and assign work assignments to staff.  Provide direct supervision of staff including orientation, training, discipline, and performance evaluations.  Comply with collective bargaining agreement(s). Ensure staff provide exceptional customer service to Library patrons and visitors.  
• Plan and implement programming reflective of the community and its needs.  This can include, but is not limited to:  regular Saturday programming, themed or large scale exhibits, dedicated adult/senior programming, specialized programming such as digital literacy, flexible maker space, gaming, etc.
• May provide and support Passport services.
• Develop collaborative relationships with schools, community groups and leaders, political and leadership representatives, etc.  Initiate community outreach, engagement and education efforts to increase the use of Library services and programs.  
• Plan and manage the day-to-day operations of a Library branch in conjunction with Public Services leadership, partner departments, etc.  This includes, but is not limited to, staffing, ensuring basic safety and security measures are followed, maintaining a safe work environment, requesting routine and emergency maintenance requests, etc.    
• Manage and maintain large popular and special collections in consultation with Collections staff.  May provide collections supportive of local authors.  Possible oversight of non-traditional circulation items such as tools, technology, kitchen goods, etc.
• Oversee regional duties including, but not limited to, book boxes, managing Assistant Manager, assisting in the selection and management of substitutes, providing disability services for the region, etc.  
• May have additional responsibilities related to recruitment, hiring or training of various staff.  
• Demonstrate fiscal accountability for branch resources and the ability to achieve outcomes within allocated resources.  Demonstrate an understanding of financial data and reports.
• Identify and implement policies, procedures and opportunities regarding program/service needs that affect both internal staff and Library services.
• Assure effective and respectful relations with all Library personnel, patrons, and community representatives.
• Assist in the development, implementation and evaluation of branch services and programs.
• Apply broad knowledge, in-depth business and process knowledge and understanding of internal and external environment to formulate branch and/or organizational goals that support the Library's vision, strategy, and goals. 
• Perform other duties as assigned.

  To apply, please submit a current or updated resume.

EXTERNAL POSTING OPEN UNTIL FILLED