PUBLIC UTILITIES COMMISSION DISTRICT REPRESENTATIVE - HILO, HAWAII ISLAND
Salary
See Position Description
Location
Island of Hawaii
Job Type
Various
Job Number
26-0324
Department
Commerce & Consumer Affairs - PUC
Opening Date
08/20/2026
Closing Date
Continuous
Max Number of Applicants
20
Recruitment Information
Recruitment Number 26-0324
The current vacancy is with the Department of Commerce & Consumer Affairs, Public Utilities Commission.
THIS JOB POSTING WILL REMAIN OPEN UNTIL 20 APPLICATIONS ARE RECEIVED.
PLEASE APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME.
Salary: $5,527 to $6,728 per month (SR-22, Step D to I)
Note: Hiring rates will be based on availability of funds, the applicants qualifications, and other relevant factors.
Duties Summary
The current vacancy position serves as a representative of the Public Utilities Commission (PUC) for an assigned county-wide neighbor island district; conducts field visits with utility/transportation companies; responds to customer complaints, conducts fact finding, and attempts to resolve problems locally, or recommends disposition to the PUC; prepares and submits reports; serves as liaison with State, municipal, and other agencies and the public; and performs other related duties as assigned.
Work involves monitoring, investigating, and reporting on utility and transportation companies for compliance with PUC laws, rules and regulations; responding to consumer complaints and attempting to bring involved parties to a mutual resolution; providing information and serving as liaison with local agencies and the public with regard to PUC rules, laws and regulations and requirements.
Minimum Qualification Requirements
To qualify, you must meet all of the following requirements:
Legal Authorization to Work:
The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Basic Education: Bachelors degree from an accredited four-year college or university.
General Experience: Two and one-half (2-1/2) years of progressively responsible professional work experience which demonstrated a high degree of analytical skill involving the ability to collect, analyze and evaluate facts; identify problems and alternative solutions and their advantages and disadvantages and develop logical recommendations for a course of action; and the ability to read, comprehend and interpret complex material such as State statutes and/or Federal regulations and draft comprehensive reports of findings and conclusions. The experience must also have involved narrative report writing and demonstrated the ability to deal effectively with others.
In addition, either concurrently or separately, at least ONE (1) year of responsible professional work experience which involved significant public contact and demonstrated the ability to establish and maintain good working relationships with others.
Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply.
Drivers License: Applicants must possess a valid drivers license at the time of appointment.
The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE.
88504:102114:13:DT
Other Information
The State of Hawaii complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.
PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.
TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.
Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.
CLICK HERE for Important Information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Offices Levels of Review.
YOUR JOB BENEFITS WITH THE STATE OF HAWAII
The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.
A summary of these benefits, which is based on full-time employment, is listed below.
Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.
With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.
Paid Holidays
You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
Paid Vacation
You may earn vacation leave at a rate that other employers find tough to match - 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
Paid Sick Leave
You may earn sick leave at the same rate as vacation - 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
Other Leaves
Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
Health Insurance
The State pays a part of the premiums for each employees enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.
Group Life Insurance
The State provides a free life insurance policy for employees.
Retirement Plan
The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.
Premium Conversion Plan
Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Flexible Spending Accounts
Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
Transportation Benefits
Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
Deferred Compensation
The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
Temporary Disability Insurance
Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
Social Security
As an employer, the State also contributes to an employees social security account.
Promotions & Transfers
For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
Training & Continuing Education
The State supports developmental activities related to an employees work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
Travel Expenses
The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
Incentive & Service Awards
The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
Union & Collective Bargaining
Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employees job is excluded from collective bargaining.
The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.
CLICK HERE for more information on the State of Hawaiis Benefits At-A-Glance.
The State of Hawaii is an Equal Opportunity Employer
Revised 01/13
01
RECRUITMENT SURVEY (MANDATORY) Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation.
What led you to explore career opportunities with the State of Hawaii?
02
EMPLOYMENT STATUS SURVEY #1
Completion of this survey is mandatory. You must select one option. This information will assist us with our recruiting efforts. We appreciate your cooperation.
Which of the following reflects your current employment status?
03
EMPLOYMENT STATUS SURVEY #2
Completion of this survey is mandatory. This information will assist us with our recruiting efforts. We appreciate your cooperation.
If you selected recently laid off in response to Employment Status Survey #1, please indicate the name of the employer from which you were laid off.
If you selected other in response to Employment Status Survey #1, please explain.
if these two options do not apply to you, please indicate "N/A."
04
APPLICANTS ACKNOWLEDGMENT - REQUIRED SUPPLEMENTAL QUESTIONS
The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score. Please do not submit a resume only in place of completing the Supplemental Questions. A response of "see resume" or "see application" will deem your application incomplete.
You must submit verification (e.g., copies of official transcripts or diploma as instructed below) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.
To receive credit for substitute, temporary assignment, or volunteer experience, you must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the professional duties performed, and a contact name and phone number.
Any information you submit may be verified. Supporting documents must be either electronically attached to your application or submitted to our office at: State of Hawaii - Department of Human Resources Development - 235 South Beretania Street, 11th Floor - Honolulu, Hawaii 96813.
05
APPLICANTS ACKNOWLEDGEMENT (Continued)
Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and level of responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.
Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated.
Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited.
Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.
06
APPLICANTS ACKNOWLEDGMENT - MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details)
A summary and link to the complete Minimum Qualification Requirements are provided in the job announcement.
07
BASIC EDUCATION REQUIREMENT
Please indicate how you meet this requirement by selecting one of following choices. (Refer to the Minimum Qualification Requirements for more detailed information.)
In order to receive credit for your academic training, you MUST SUBMIT a legible copy of your OFFICIAL TRANSCRIPTS by attaching it to your online application, if you have not recently done so.
NOTE: If you are using relevant work experience in lieu of a Bachelors degree to fulfill the Education Requirement, clearly describe this work experience in your application. In order to receive credit, this experience must be comparable in scope, level, and quality to knowledge and skills gained via completion of study leading to a Bachelors degree as specified in the Minimum Qualification Requirements.
08
SUBSTITUTIONS ALLOWED
Please indicate if you are using one of the substitutions below to partially meet the general experience requirement.
In order to receive credit, you MUST SUBMIT a legible copy of your OFFICIAL TRANSCRIPTS by attaching it to your online application, if you have not recently done so.
09
GENERAL EXPERIENCE REQUIREMENT
How many years of progressively responsible professional experience as described in the Minimum Qualification Requirements do you possess?
10
GENERAL EXPERIENCE REQUIREMENT (Continued)
If you selected "No Experience" for Question #9 above, indicate "N/A" below.
If you possess the General Experience, provide the following information to address your relevant background.
Address each change in employer or positions with the same employer separately. The information for EACH employer should include:
A. Employers name, complete dates (Month/year to Month/year), your official job title, and average number of hours per week spent collectively on duties below;
B. Describe this employer, including the type of organization (government or private firm, self employment, consultant, etc.), the major sections, the section you worked in, the number and types of professional staff you worked with, the activities or services provided, and primary clientele served. OR, you may submit an organizational chart;
C. The primary function/focus of your position and your major duties and responsibilities;
D. Describe your professional work experience, if any, in each of the following areas which demonstrated your ability to perform the following functions. Include your specific role, the steps you took, and relevant examples to illustrate the scope and extent of your responsibilities. If not involved in an area, state No:
E. Describe your professional work experience in the following areas and provide descriptive examples of the work you performed which demonstrates your ability to:
Collecting, analyzing, and evaluating facts/information: specific facts/information you worked with; for what purpose; methods/techniques you used; what you did with the information.
Identifying problems and alternative solutions: specific problems and solutions you dealt with; who was involved; what you did with the solutions you came up with; who made the final decision on how to resolve the problem.
Developing logical recommendations for a course of action: kinds of situations you encountered; examples/types of recommendations you made and to whom; who was responsible for carrying out the recommendations; who made the decision on the actual course of action to be taken.
Reading, comprehending, interpreting, and applying complex materials: description of complex materials you worked with; how you used/applied these materials.
Drafting comprehensive narrative reports of findings and conclusions: describe the subject matter, audience, purpose, type (oral or written, standard report forms, etc.), how often, outcome (what happened as a result) of these reports.
Dealing effectively with others: types of public contact; how often; kinds of complaints you resolved; importance of working relationships you developed and maintained.
G. Which best describes your skill and knowledge level with this employer (choose one): trainee/assistant, independent worker, or supervisor?
H. What degree of supervision did you receive? How did your duties and authority differ from those of your supervisor?
Be specific and complete in your responses. To receive credit, the employer(s) and each position held must be identified in the experience section of your application.
A resume submitted in lieu of answering each supplemental question completely will not be accepted. We do not make assumptions.
If your write up is unclear, you may be asked to provide a copy of your official Job/Position Description and organizational chart.
11
ADDITIONAL EXPERIENCE
The following work experience is not required for this position, however, if you have relevant professional work experience in the areas of Research, Investigations, Inspections, educational and/or community outreach, legal and or regulated industries, that you would like us to consider it may be given extra consideration in our review.
Identify each employer you would like us to consider. Any information you submit may be verified. Treat each change in employer or position separately.
The information for each employer should include:
A. Employer name and your job title.
B. Description of this employer; services it provided; clientele it served.
C. Primary function of your position; major duties and responsibilities.
D. Describe your experience and demonstrated abilities with this employer, the steps you took, and the role you played, if any, in each of the following areas.
Conducting research, investigations, and/or inspections: types of research/investigations/inspections you conducted; specific information you worked with; methods/techniques you used; violations you encountered; compliance/enforcement actions you took; what you did with the information.
Communicating and explaining complex information: specific information and legal authorities you communicated; importance of this communication; methods you used to communicate this information; audience you communicated it to; frequency of you serving as an expert witness at legal, legislative, and/or administrative hearings.
Developing and conducting educational and community outreach programs: programs you developed and conducted; purpose of these programs; audience you presented them to; success of the programs.
Conducting research for, drafting, and reviewing legal documents/materials: types of legal documents/materials you worked with; what they were used for.
Working with regulated industries: types of industries you worked with; individuals you interacted with; purpose for working with these industries.
G. Which best describes your skill and knowledge level with this employer (choose one): trainee/assistant, independent worker, or supervisor?
H. What degree of supervision did you receive? How did your duties and authority differ from those of your supervisor?
12
ADDITIONAL INFORMATION
Thank you for your application. If you have additional information related specifically to the current vacancy position that you would like us to consider, include the information below.
Required Question
Employer State of Hawaii
Address DHRD - Employee Staffing Division
235 S. Beretania Street, 11th Floor, Honolulu, Hawaii, 96813-2437
Phone 808-587-1111 or 1-877-447-5990 (TTY)
| Location | Hilo, HI |
| Salary | $5,527–$6,728 |
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