PUDO Attendant

Available shift: Sun-Thu 11:30AM - 8:00PM

PUDO JOB DESCRIPTION

As a PUDO Attendant, you will serve as the real-time, in-person human point of contact for *** Employee Riders at designated areas; including providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.

Responsibilities include:

Uphold a safety-centric, inclusive, and open-communication culture
Passenger Assistance: Greet passengers and provide them with a warm and welcoming experience
Authenticate riders via badge scanners
Hail *** vehicles back and forth between locations
Communicate with cross-ops partners via vehicle slack threads
Light crowd control
Service status communications
Willingness to work flexible shift hours and locations

Requirements:

2+ years of experience in customer service, retail, or another customer-facing role
Excellent communication and interpersonal skills
Customer-focused with a strong commitment to providing a positive experience
Attention to detail and ability to follow protocols accurately
Proactive mindset and resourcefulness
Schedules may change based on business needs

Physical Requirements:

Ability to stand, walk, and be on your feet for extended periods outside
Ability to lift and carry moderate loads
Preferred Skills

Experience in high-stress situations, including knowledge of de-escalation techniques