Job Summary
As a PUDO Attendant, you will serve as the real-time, in-person human point of contact for the Employee Riders at designated areas. This includes providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.
Responsibilities include:
Uphold a safety-centric, inclusive, and open-communication culture
Passenger Assistance: Greet passengers and provide them with a warm and welcoming experience
Authenticate riders via badge scanners
Hail company vehicles back and forth between locations
Communicate with cross-ops partners via vehicle slack threads
Light crowd control
Service status communications
Willingness to work flexible shift hours and locations
Requirements
2 years of experience in customer service, retail, or another customer-facing role
Customer-focused with a strong commitment to providing a positive experience
Schedules may change based on business needs
Physical Requirements
Ability to stand, walk, and be on your feet for extended periods outside
Ability to lift and carry moderate loads
Preferred Skills
Experience in high-stress situations, including knowledge of de-escalation techniques