Pulse Final Mile Operations Billing and Claims Coordinator Job Title Operations Billing and Claims Coordinator Salary Range 7 0304 - 75000

At Pulse Final Mile we are at the forefront of transportation and logistics delivering customer- focused solutions across multiple states. As the Operations Billing and Claims Coordinator you will manage general liability and product claims process all location billing and Network Carrier Partner NCP settlements and provide the reporting and administrative support that keeps daily operations running. Reporting directly to the Senior Operations Manager this highly detail -oriented role ensures accuracy consistency and timeliness across billing claims and reporting functions directly contributing to the efficiency of the Senior Manager and the broader operations team. Responsibilities • Investigate document and manage general liability and product claims from first notice of loss through final resolution coordinating with clients Network Carrier Partners NCPs and insurance carriers. • Manage intake documentation and follow -up for all delivery claims ensuring each claim is tracked through resolution with clear communication to clients NCPs and internal teams. • Maintain a centralized claims log with accurate status reserves and resolution notes and prepare case summaries and documentation to support escalations and leadership review. • Process track and reconcile all location billing for client accounts ensuring invoices are accurate complete and aligned with contract rates and service levels. • Prepare and process all Network Carrier Partner NCP settlements verifying completed work rates deductions and chargebacks before payment is released. • Reconcile billing and settlement discrepancies researching root causes and issuing corrections or adjustments as needed. • Apply claim deductions and chargebacks against the correct NCP settlements in accordance with company policy. • Ensure all financial documentation is accurate timely and compliant with company standards. • Compile format and distribute daily weekly and monthly operational and financial reports. • Maintain reporting dashboards identifying discrepancies and trends and providing insights to support leadership decisions. • Partner with Operations Managers to validate delivery data damage reports and liability findings tied to each claim. • Prepare meeting materials agendas and minutes for operational leaders. • Maintain accurate data storage systems documentation and SOP updates. • Serve as a key point of contact for routine inquiries ensuring professional and timely responses. • Escalate recurring claim and billing issues and trends to the Senior Operations Manager for corrective action. Requirements • Associates degree preferred or equivalent experience in business administration accounting or operations. • 2 years of billing claims administrative or operations support experience ideally within logistics transportation or a fast -paced environment. • Working knowledge of general liability and product or cargo claims processes. • Strong proficiency in Microsoft Office Suite Excel Outlook Word PowerPoint experience with billing or settlement systems is a plus. • Strong data entry and reconciliation skills with high attention to detail and accuracy. • Excellent organizational and time management skills with the ability to manage competing deadlines. • Strong written and verbal communication skills for working with clients NCPs and internal teams. • Ability to handle sensitive and confidential information with confidentiality and professionalism. • A proactive problem -solving mindset with the ability to adapt quickly to changing priorities. Job Type Full -time Non -Exempt Benefits • 401k • Dental insurance • Health insurance • Paid time off • Vision insurance Schedule • Standard working days are Monday through Friday however work schedule is subject to change based on business needs and may include weekends overtime or other schedule adjustments as required. Work Location On -site or Hybrid based on assigned location Ability to CommuteRelocate • You must reside within a commutable distance of your assigned Pulse Final Mile operational location Pulse Final Mile is an Equal OpportunityAffirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or stat us as a protected veteran.