We are seeking a highly organized and customer-focused Purchasing & Customer Support Coordinator to join our growing team. This position is ideal for a proactive professional who thrives in a fast-paced environment and enjoys balancing customer service, vendor coordination, inventory management, and operational support.
Integrity is at the core of everything we do. We are guided by strong moral principles, professionalism, and a commitment to delivering an exceptional client experience.
What You'll Do
As a key member of our team, you will play an important role in ensuring customer satisfaction while supporting inventory operations, vendor relations, and project coordination.
Responsibilities
Resolve field issues, returns, warranties, and parts requests by coordinating with clients, vendors, and internal sales staff
Process purchase orders, reorders, vendor returns, and shipment tracking
Monitor and maintain vendor credits and warranty documentation
Conduct cycle counts and assist with physical inventory management
Maintain replenishable and non-replenishable stock catalogs
Manage stock and liquidation inventory including tagging, organization, and quantity tracking
Maintain accurate item setup, pricing updates, and database records within company systems
Assist customers in person, by phone, and through email with product recommendations and support
Utilize CRM and inventory management systems to track projects and customer activity
Support sales initiatives by delivering exceptional service and product knowledge
Qualifications
Minimum 2 years of experience in decorative plumbing, architectural hardware, building materials, construction supply, or related industry
Strong negotiation and problem-solving skills with the ability to balance vendor and client relationships
Experience handling warranties, returns, field issues, and vendor coordination
Knowledge of inventory management and inventory control processes
Familiarity with replenishable and non-replenishable stock management
Experience processing purchase orders and coordinating vendor shipments
Strong computer proficiency including CRM and inventory software systems
Excellent written and verbal communication skills with professional phone and email etiquette
Exceptional organizational skills with the ability to prioritize and manage multiple projects efficiently
What We're Looking For
Positive attitude and team-oriented mindset
Strong attention to detail
Ability to work independently and follow through on tasks
Passion for delivering high-level customer service
Professionalism and integrity in all interactions
22-26/hr.