Purchasing Escalation Specialist

TPOSITION SUMMARY

• The Purchasing Escalation Specialist is responsible for managing and resolving purchasing issues that impact supply continuity, vendor performance, and internal stakeholder satisfaction. This role acts as a critical liaison between purchasing, suppliers, and internal teams to ensure timely resolution of escalations, minimize operational disruptions, and drive process improvements.

RESPONSIBILITIES

• Serve as the primary point of contact for purchasing-related escalations from internal stakeholders, leadership and suppliers
• Investigate and resolve issues related to delayed shipments, order discrepancies, and supplier performance
• Coordinate with Purchasing, Planning, Logistics, Program Management, Engineering, Quality, and Suppliers to ensure timely issue resolution
• Track, document, and report escalation return-to-green performance
• Identify and document recurring issues, create action plan to reduce occurrences
• Support continuous improvement initiatives within the purchasing function
• Provide clear and timely communication to stakeholders regarding issue status and resolution
• This position will also perform core buyer responsibilities such as processing purchase orders, managing supplier communications, and supporting procurement operations during periods of lower escalation volume

QUALIFICATIONS

• Minimum 2 years of experience in procurement or purchasing
• Bachelor's degree in Business, Supply Chain Management, or a related field (or equivalent experience) preferred
• Experience in supplier management, recovery escalation
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with ERP systems and procurement tools.

PHYSICAL & ENVIRONMENTAL DEMANDS

• The role is primarily based in a manufacturing facility, requiring regular site visits and interaction with production teams.
• Required to wear personal protective equipment (PPE) and adhere to safety protocols.
• The role involves extended periods of sitting in front of a computer.
• Occasional standing or walking may be required during meetings, presentations, or site visits
• Work is primarily conducted in an office environment with controlled temperature and lighting.

TIME TRAVEL REQUIRED

• Travel may be required as necessary